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Summary

This position is responsible for the effective and efficient operational support of all third-party and internally managed IT technology solutions used to enable business process across the enterprise. This individual will have a diversified background of technical experience, demonstrated project management acumen and excellent vendor management skills, be an adept leader of people, plus have a superior, service-oriented approach to IT. This individual is also responsible for operational service management processes to ensure quality, efficiency, and productivity goals are achieved. This role leads the development and execution of the IT strategy, and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success.

Description

• Provides direction and oversight for the operations and support of IT systems that fulfill the needs of the business, and provides input to direct reports responsible for all aspects of IT.
• Fosters a business-oriented culture and mindset driven by continuous improvement techniques.
• Leads the development and management of the IT strategy and roadmap, and ensures its integration with enterprise strategic plans.
• Leads the development, evangelization and utilization of the company’s business intelligence, dashboard and information resources.
• Works with business operations and department / functional teams to ensure good coordination of IT changes without impacting business processes.
• Develops and controls the IT annual operating and capital expenditure budget and manages expenses to stay within plan.
• Maintains currency on new technologies and service management practices, and provides direction on what emerging IT technologies and methods should be introduced, integrated and assimilated within IT.
• Provides oversight for vendor and partner relationship management.
• Works closely with GTO to execute an IT "people strategy" that aligns with the business strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the IT workforce.
• Works with the IT management team to forecast future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies. Works toward a balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient.
• Provides leadership, coaching and direction to the IT management team and staff.

Additional Job Description

Education and Experience Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or commensurate experience
• 10+ years' experience in a leadership role of a team, including team management and coaching, budgeting responsibilities, and executive engagement.
• 5+ years of experience defining and managing metrics in coordination with contractual and business needs.
• Experience with vendor outsourcing models, managed services and transition management to include mergers and acquisitions.
• Strong business acumen in managing costs, developing business cases, and delivering cost effective solutions.
• Experience in process improvement and Lean delivery efforts.

Knowledge/Skills

• Exceptional leadership skills with the ability to develop and communicate an IT vision that inspires and motivates IT staff and aligns to the business strategy.
• Ability to instill confidence in the business and demonstrate the business value of IT.
• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.
• Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
• Expertise in budget planning and financial management.
• Deep understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business.
• Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.
• Ability to drive organizational change and build capabilities that effectively balance the needs between continuously exploiting capabilities to optimize operational efficiency and delivering innovative and agile IT solutions to enable the business to explore digital business opportunities.
• Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce.

Personal Competency Profile

• Personal Characteristics/Self Image
  • Positive outlook on life, customer-focused
  • High levels of initiative; exhibits a sense of urgency and is results-oriented
  • Works well under pressure and meets deadlines
  • Defines and practices moral and ethical behavior at all times
  • Considers the impact of one’s actions and decisions on others, both inside and outside the organization
  • Well-dressed and businesslike
  • Remains professional when interacting with employees, vendors, guests, and/or customers
• Communication
  • Expresses one’s needs, wants, opinions, and preferences without offending the sensitivities of others
  • Listens with objectivity, asks for input; gives and receives feedback effectively
  • Ensures all information and ideas are flowing in appropriate directions
  • Maintains composure and exhibits with empathy and humility when expressing opinions and ideas
  • Team player
• Personal Situation
  • Sufficiently mobile
  • Is mature while exhibiting eagerness to grow, gain new experiences, and identify new areas for learning.
  • Establishes an understanding of workplace behavior
  • Able to work extended hours during peak season or when required
• Accountability
  • Makes no excuses and takes full responsibility for own actions
  • Can be counted on to do what he/she says is going to be done
  • Follows up personally and monitors progress to ensure that things stay on track
  • Holds self and others accountable for keeping commitments
• Critical Thinking
  • Conceptual: Thinks in abstract terms, to see the ‘big picture’ and understand how the various parts of an organization and idea can fit together
• Interpersonal/Diversity
  • Accepts others’ opinions in a non-judgmental way
  • Establishes relationships with and learns more about people of other racial, religious, ethnic, or cultural backgrounds; is an advocate for diversity
  • Examines one’s own biases and behaviors to avoid stereotypical actions or responses; exhibits behavior which excludes any biases
• Leadership
  • Understands when to rally resources; facilitates others in the decision-making process
  • Remains flexible with decisions
  • Explains unpopular decisions to others to gain their understanding and support
  • Defines and respects circle of influence
  • Uses effective coaching skills with peers/subordinates to develop and empower team members
  • Puts needs of team over personal needs
• Technical Knowledge
  • Demonstrates satisfactory level of technical and professional skills in job-related areas; understands technical terminology and developments
  • Knows where to resource and how to apply information creatively to specific tasks or problems
  • Finds, gathers, organizes, summarizes, and analyzes information from multiple sources
  • Converts findings into meaningful and useful information for making decisions or taking specific actions
  • Keeps abreast of current product developments and trends; synthesizes new solutions to problems
• Managing Change
  • Remains flexible; embrace and participate in the evolution of the company
  • Exhibits creativity and curiosity; displays a willingness to take risks
  • Manages and supports change within your team
  • Understands controlling forces in the environment that affect change (e.g., customers, trends, competitors, employees, and society as a whole)
• Team Work
  • Collaborate on projects
  • Acknowledges other team members’ concerns and contributions
  • Is aware of the effect of one’s behavior on others; apply personal filter to enhance work of team
  • Effectively resolves conflict while building trust
  • Facilitates team effectiveness; works with, understands, and motivates other people as individuals or in groups to reach a common goal
• Literacy and Numeracy
  • Competent writer of business letters, quotations, and proposals

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