Posted:
8/21/2024, 3:28:12 PM
Location(s):
Taipei, Taiwan
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Customer Support Engineer:
Customer Support Engineer is skilled and independent engineering resource responsible for providing technical assistance and post-sales support. Engineer is expected to provide top-notch service while simultaneously improving overall customer service process. One is eligible for working with all client segments, depending on the Engineers experience and knowledge. Their job is to technically understand company’s product and service offering, so they can handle support requests within assigned group of products. They are empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.
Provide Technical Customer Support
Ensure high-level of customer satisfaction
Contribute to internal improvement initiatives
Focus on Continuous Development
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Website: https://infobip.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 1001-5000
Year Founded: 2006
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Enterprise Software ⋅ Internet of Things ⋅ Messaging ⋅ Mobile Apps ⋅ SaaS ⋅ Telecommunications