How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

The IT Field Support Technician II is responsible for installation, support, inventory, system enhancements and management of networked and non-networked hardware i.e. desktops, printers, peripherals, management of networked system/infrastructure i.e. WAN/LAN, cabling infrastructure, connectivity, etc. Installation, support, inventory, and management of local system applications. In addition, the IT Field Support Technician II is responsible for problem resolution/troubleshooting/training and communicating with the end users in a timely and customer-oriented manner. Assisting with the deployment and maintenance of service level agreements with appropriate reporting and documentation of support. Point of escalation for the IT Field Support Technicians. All other duties as assigned.

Core Responsibilities and Essential Functions:

Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High school diploma or Equivalent
Bachelor's Degree of Computer Science degree preferred in Information Systems or related field

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 4 years in customer service / IT Support Preferred

Required Minimum Skills:

Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.) Networking environments, and Microsoft.
Infrastructure experience with configuration, management, and troubleshooting connectivity related issues.
Strong communication, presentation, and customer relation skills.
The individual must be able to communicate and have good team building skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.