Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.  Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.  Join us.

Job Summary:

This position will be responsible for providing technical support for Caterpillar’s best in class service tools as well as the maintenance of the associated team’s development tools and processes.  The successful candidate will be an integral part of a software development group that is chartered to deliver products that service the entire Caterpillar product line while maintaining excellent quality standards that our customers have come to expect.   

What You Will Do:

• Manages reported service tool issues from the field and addresses them promptly
• Coordinates with other related support teams to ensure customer satisfaction and issue resolution efficiency
• Works with other departments for system issues that are dependencies for successful product development and maintenance
• Purchases various software and hardware items needed by the team beyond what is standard company issue

What Skills You Will Have:

Data Gathering & Analysis:
• Gathers information to properly analyze field issues and provide solutions
• Actively communicates with associated support teams to produce data that measures issue management effectivity
• Documents and maintains support procedures used to troubleshoot field issues
• Monitors team resource use and makes appropriate adjustments to ensure overall productivity

Quality Management:
• Utilizes and improves quality indicators relevant to service tool production and support effectivity
• Continuously seeks process and quality improvements and clearly demonstrates value
• Works with quality assurance team to ensure adherence to section’s quality processes

Decision Making and Critical Thinking:
• Identifies, obtains, and organizes relevant data and ideas
• Documents data / ideas for both support and development process concerns
• Manages multiple initiatives with conflicting priorities
• Provides input in assessing risks, benefits and consideration of alternatives

• Applies an assigned technique for critical thinking in a decision-making process

Technical Excellence:
• Provides effective technical solutions to field product issues and team system development tools concerns
• Continuously builds knowledge and keeps up to date on technical and procedural development systems

• Applies new tools and concepts to teams’ development processes to improve overall efficiencies and adherence to company initiatives
• Helps other team members to solve technical or procedural problems or issues

Technical Troubleshooting:
• Resolves issues that are not handled by the associated customer facing support teams

• Assists customer facing support teams by pointing out gaps and providing areas for improvement
• Handles calls related to product features and related hardware issues
• Analyzes logs and current systems as part of advanced troubleshooting.
• Records and reports issue resolution by documenting processes used to address field problems

Additional Information

The location for this position is Mossville, IL.

Domestic relocation assistance is available for this position.

This position will require less than 10% travel.

Visa sponsorship is available for this position.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines.

Relocation is available for this position.

Visa sponsorship available for eligible applicants.

Posting Dates:

December 6, 2024 - December 13, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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