Job Description:

Role Summary

Own the user experience for Dentsu's AI-powered agentic tools and client-facing data products. This is a senior design role responsible for making complex multi-agent systems, Genie spaces, and automated workflows feel simple and intuitive for media teams and clients who are not technical. You will work at the intersection of AI capability and human usability, designing the interfaces that turn powerful backend intelligence into tools people actually want to use.

Key Responsibilities

• Lead end-to-end design for agentic AI products: from discovery and user research through wireframes, prototypes, and production-ready specs
• Design intuitive interfaces for multi-agent systems that serve media planners, analysts, and clients with varying levels of technical sophistication
• Create UX flows for Genie spaces, conversational data exploration, and automated reporting dashboards that surface insights without requiring SQL or code
• Develop and maintain a design system for the Decisioning practice's AI product suite, ensuring visual and interaction consistency across all tools
• Conduct user research with internal media teams and client stakeholders to identify pain points, map workflows, and validate design decisions
• Design transparency and trust patterns for AI-driven experiences: how users understand what the system did, why, and how to correct it
• Prototype and test interaction models for agent-to-human handoff, error recovery, and multi-step automated workflows
• Collaborate closely with AI engineers and data scientists to ensure designs are technically feasible and ship at high fidelity
• Design onboarding flows and training materials that accelerate adoption of new AI tools across agencies
• Create client-facing presentation materials, demos, and visual assets that communicate tool capabilities and business value

Required Qualifications

• 5+ years of product design experience with a portfolio showing shipped B2B or data-heavy products
• Demonstrated expertise in complex workflow design, data visualization, and enterprise UX at scale
• Deep proficiency in Figma, including component libraries, auto-layout, and interactive prototyping
• Experience designing for AI/ML-powered products, conversational interfaces, or intelligent automation tools
• Strong understanding of design systems and component-based design methodology
• Ability to synthesize ambiguous requirements from multiple stakeholders into clear, testable design solutions
• Experience with user research methods in enterprise B2B contexts: stakeholder interviews, usability testing, journey mapping
• Strong visual design skills with attention to typography, layout, and information hierarchy
• Excellent communication skills for presenting design rationale to engineering, product, and business stakeholders
• Experience working effectively with distributed teams across multiple time zones

Preferred Qualifications

• Experience in media, advertising, or marketing technology industries
• Familiarity with Databricks, Power BI, or similar data/analytics platforms from a design perspective
• Experience designing chatbot, copilot, or agent-based interaction patterns
• Background in designing for analytics, business intelligence, or dashboard products
• Experience with motion design or micro-interactions for complex state transitions in AI workflows
• Familiarity with accessibility standards (WCAG) for enterprise applications
• Experience contributing to or building design systems from scratch

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent