POSITION:                   Ticket Seller

DEPARTMENT:           Box Office

REPORTS TO:              Box Office Manager

FLSA STATUS:             Hourly – Non-Exempt

SALARY:                      $16.50 Hourly

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Ticket Seller for Fresno Convention & Entertainment Center. 

Essential Duties and Responsibilities

• Open and or closes ticket window as required.
• Assist customers by selling tickets on varies ticketing platforms.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Handles Will-Call window according to procedures.
• Maintain accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Demonstrates excellent customer service skills and responds promptly to customer service needs.
• Work with minimal supervision and handle most box office questions without assistance.
• May be asked to work entry doors as ticket taker or to help guest find seating.
• Must be able to work flexible hours including days, evenings, weekends and/or holidays – event by event basis.
• Other duties may be assigned

Education and/or Experience          

• High School Diploma or General Education Degree (GED)
• 1 or more years customer service experience and/or training
• Or equivalent combination of education and experience
• Box office or guest services background preferred

Skills and Abilities  

• Ability to count money and make change accurately
• Excellent communication and customer service skills
• Able to read and interpret written information
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Demonstrated knowledge of ticket selling/box office operation preferred
• Work independently, exercising judgement and initiative. 
• Remain flexible and adjust to situations as they occur.
• Previous experience working with the public is desired.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.