About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Opportunity:

Medcan's Laboratory and Clinic Testing team is seeking a qualified and compassionate Phlebotomist for a Casual position.

The ideal candidate will have 2-3 years experience in venipuncture, capillary collection, and specimen handling with knowledge of medical laboratory terminology and will ensure accurate and safe collection and processing of blood and other samples within our clinic and laboratory. This role is pivotal in delivering a high-quality client experience and supporting clinical operations. Excellent communication and client service is a must to be successful in this role.

This is a Casual position that is scheduled during 6:30 am - 7:30 pm Monday through Saturday depending on the needs of the clinic. This role reports to the Manager, Laboratory Services.

Our Downtown Toronto clinic is conveniently located at 150 York St. (York and Adelaide) which is nearby St. Andrew and King subway stations or a 10-minute walk from Union Station!

What You'll Do:

• Perform phlebotomy (venipuncture and capillary punctures) to collect blood samples from clients.

• Identify clients ensuring samples are accurately labeled before testing, adhering to legal and laboratory procedural requirements.

• Process and prepare samples for testing in compliance with laboratory standards and procedures.

• Prioritize and arrange daily activities based on the urgency of sample collection requests, maintaining an organized workflow within the clinic and the laboratory.

• Follow all health, safety, and infection control policies to maintain a safe environment for clients and staff.

• Utilize effective communication to explain procedures to clients, reassuring them and addressing any concerns to facilitate a smooth and comfortable sample collection process.

• Greet and request required information from clients, explain the sample collection process, and ensure clients have followed necessary test protocol prior to sample collection.

• Escorting clients to and from waiting lounges located throughout the clinic.

• Document and maintain client and sample information within the LIS.

• Participate in ongoing education and professional development to remain current with industry standards.

• Monitor the testing add-ons list and prepare send-out samples for external testing as required.

• Identify incidents and non-conformities, participating in the development of effective corrective action plans, escalating issues as appropriate and driving continuous improvement.

What You'll Need:

• Completion of a recognized Phlebotomy Certification program

• CPR certification

• Knowledge of medical and laboratory terminology

• Advanced level in Microsoft 365, Teams and Outlook

• Prior experience as a Phlebotomist, preferably in a clinic setting

• Superior organization and time management skills

• Detail-oriented with a commitment to accuracy and quality in all tasks

• Problem solving skills, including the ability to identify and follow-up on issues

• Excellent interpersonal and communication skills (verbal and written) to effectively interact with clients of all ages and backgrounds

• Ability to maintain the strictest standards of safety, client privacy and confidentiality

• Ability to work efficiently in a fast-paced environment and adapt to varying patient needs

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.