Primary Job Posting Location:

Moncton, New Brunswick Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have knowledge of multiple products, services, or business units.

Job Type: Full-Time, temporary 

Workdays: Monday to Friday (must be able to work ALL 5 days of the week) 

Shift Hours: 8.00 AM to 4.30 PM (must be able to work a minimum of 40 hrs. per week) 

Shift Duration: 8 hours a day (requires flexibility with start and finish time) 

Work Location: 1 Factory Lane, Moncton, NB E1C 9M3 

Hourly Wage: $18.15 per hour

Key Responsibilities:

• Provides excellent customer service.

• Responds to customer inquiries within the required service level agreement.

• Identifies, prioritizes, and resolves complex issues delaying payment.

• Develops, creates, and analyzes collection and accounts receivable reports.

• Updates customer and other stakeholder information using various software programs.

• Monitors and maintains assigned customer accounts.

• Submits recommendations to write off account balances.

Qualifications:

• Bachelor’s Degree or International equivalent - Preferred

• Proficiency in the use of Microsoft Office products

• Prior Collections experience - Preferred

• Strong organizational and prioritization skills

• Basic negotiation skills

• Experience handling objections and gaining commitment - Preferred

• Previous customer service experience - Preferred

Working Conditions

• Must adhere to the company’s Appearance Guidelines

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.