PROCESS PLANNER

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a Process Planner within the Starlink program, your role would identify opportunities for improvement, work closely with the related cross-functional and operational groups, and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience, as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.

To be successful, you will need:

• A passion for continuous improvement, the ability to identify shortcomings within our system and to be able to work with your leadership team to improve customer’s ability to self-service, proactively address issues; increase speed of resolution; and scale complex processes across the customer support department.
• A willingness to roll up your sleeves and step into unknown situations with your leadership team to understand the current state of operations and most optimal path forward.
• An ability to work with cross-functional groups in soliciting ideas or solutions to problems, communicating the benefits of change to multiple levels of the organization, and keeping related projects on track.

RESPONSIBILITIES:

• Streamlines operational standards via process improvement techniques
• Creates, revises, and maintains documents to implement process improvements within the organization
• Partners and interfaces with internal and external customers as necessary to understand business needs and determine how to enable the customer support team to assist customers with complex problems
• Provides data-driven decisions and solutions
• Maintains functional ownership for the team’s processes and procedures
• Creates and maintains process documentation and procedures
• Collaborates with technical partners to ensure functional and technical alignment
• Provides technical solutions and works with additional resources to reduce customer service contact ratio and resolution time
• Provides mentorship, coaching, and overall strategic guidance to customer operations team members
• Initiates, reviews and approves internal change requests before they are submitted to appropriate cross-functional team related to responsible processes
• Routinely communicates status, milestones, and roadmap of projects to leadership
• Leads and assists on multiple concurrent projects
• Supports the customer operations for any process related questions
• Represents the company with our customers (internal and external)

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ years of process improvement experience within a supply chain, customer operations, production, or manufacturing environment

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in supply chain or engineering related discipline
• Data analysis skills in Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.)
• Excellent verbal communication skills and ability to work with people
• Experience with a high-volume consumer product
• Six Sigma knowledge
• Some project planning experience
• Understanding of root cause analysis
• Experience applying structured process improvement methodologies.
• Ability to learn and apply knowledge of root cause and corrective action, gauge scalability and process capability
• Excellent troubleshooting and problem-solving skills
• Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)

ADDITIONAL REQUIREMENTS:

• Ability to work in an environment with possible exposure to noise, dust and temperatures above 80 degrees
• Occasional travel may be required
• Must be open to overtime and/or weekends as needed

COMPENSATION AND BENEFITS:

Pay range:
Process Planner/Level 1: $22.00 - $27.00/hour
Process Planner/Level 2: $25.00 - $32.50/hour
Process Planner/Level 3: $30.00 - $38.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.