Posted:
12/9/2024, 9:54:10 AM
Location(s):
New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Customer Banking Specialist opportunities - NSW North Coast Area
We are seeking enthusiastic customer service professionals to join our Grafton and Yamba branch team
Please note that rosters are predetermined. Before applying please ensure you are available to cover one of the following rosters:
Position 1 - permanent Part Time
32.75 hours
Based in Grafton Branch
Monday - Tuesday: 8.30am - 4.15pm
Wednesday - Friday: 9.15am to 4.15pm
Position 2 - permanent Full Time
38 hours per week
Based in Yamba - Multi Channel Branch
Monday - Friday: 8.35am - 5.00pm
What is a Multi-Channel Branch?
Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Please specify on your job application which position would be your preference.
See yourself in our team
As the Customer Banking Specialist in our Grafton and Yamba Branches, you’ll:
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Support customers with enquiries, cash handling, transactional service, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
We’re interested in hearing from people who have
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills & the ability to articulate financial terms in a clear way
The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
If this role matches your experience and career goals, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Website: https://commbank.com.au/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 10001+
Year Founded: 1911
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management