Job Summary 

The Account Manager within Togetherwork’s Petcare vertical is a pivotal client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts. Your primary objectives will be to drive customer retention, secure renewals, and identify growth opportunities within your assigned accounts. Success in this role requires a strong background in account management.

Responsibilities 

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features.
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications.
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy.

Requirements 

• 3-5 years of account management experience, preferably in SaaS or software delivery within an agency, technology provider, or client-side role.
• Bachelor's degree or five years of experience in lieu of a degree preferred.
• Experience in the pet care industry is preferred.
• Strong proficiency in CRM tools, with Salesforce being a must-have.
• Experience with project management tools such as Asana, Monday.com, and Jira.
• Demonstrated success in driving customer retention and renewal, with a 70% focus on retention and 30% on growth.
• Solid analytical skills, with experience in reporting, billing, and deriving insights from data.
• Familiarity with APIs and SaaS platforms, particularly in the context of client-facing roles.
• Experience with tools such as Zendesk, PowerBi, and other reporting platforms is a plus.
• Excellent written and verbal communication skills, particularly in documentation, presentations, and customer reporting.
• Strong attention to detail and organizational skills.

Soft Skills:

• Communication: Excellent written communication and presentation skills are essential. While negotiation skills are not a primary focus, the ability to communicate clearly and effectively with clients is key.
• Adaptability & Organization: Ability to manage competing priorities and navigate complex client situations with flexibility and confidence in a dynamic environment.
• Customer-Centric Mindset: Passionate about customer success and driven to build long-term relationships by understanding and anticipating client needs.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $75,000.00 to $85,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Petcare Vertical Solution https://www.togetherwork.com/vertical-solutions/pet-care/