Title:  Operations Supervisor    

Location: Nationwide -Onsite at government facilities

Clearance: High Risk Background Investigation 

Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: $55,000-85,000/Annual  

** Contingent upon Award

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary: 

The Operations Supervisor oversees day-to-day program activities to ensure efficient workflow, compliance with contract requirements, and consistent delivery of high-quality services. This role provides direct supervision to frontline staff, supports workload planning, monitors key performance indicators, and ensures that operational standards and timelines are met. 

Essential Functions and Responsibilities:

• Supervise and support assigned staff, including task assignment, performance monitoring, and workload balancing 
• Maintain operational schedules and ensure timely completion of tasks and deliverables 
• Review work outputs for accuracy, quality, and compliance with procedures and contract specifications 
• Support onboarding, coaching, and training of team members 
• Track KPIs, production data, and workflow volumes to identify trends and staffing needs 
• Coordinate with program leadership to resolve challenges and improve processes 
• Escalate complex issues, delays, or risk areas with recommended solutions 
• Ensure staff adhere to federal, contractual, and organizational confidentiality and security standards 
• Executes the quality control program, and monitors work to ensure all requirements are met and the quality and quantity of work is as expected. 
• Formulates administrative and technical procedures (to include quality control spot checks) to troubleshoot workflow issues and to improve quality and timeliness. 
• Performs additional duties as assigned. 

Minimum Qualifications & Skills:

• Associate or Bachelor’s degree preferred 
• Two (2) years of experience in operations, supervision, or team leadership required; federal contract environment preferred   
• Strong leadership and communication skills, oral and written 
• Proven ability to coach and supervise employees in a fast-paced environment 
• Experience with performance tracking, scheduling, and workflow management 
• Ability to manage confidential and sensitive information with discretion 
• Excellent communication skills;  
• Strong organizational and prioritization skills 
• Ability to grasp and understand the organization and functions of the customer 
• Intermediate skills with the Microsoft Office suite of applications (Excel, PowerPoint, Word), and other common software applications and databases, advance skills preferred 
• Lead by example, maintains a professional disposition under extreme pressure 
• Ability to multitask and consistently deliver the highest quality of work and customer service 

Clearance: 

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen
• Residency requirement - 3 consecutive years in the last 5 years 
• Favorable credit check for all cleared positions 
• Successfully passing a background investigation including drug screening.

Benefits:

• Medical, Dental, and Vision Benefits
• HSA & FSA
• 401(K) Retirement Savings Plan
• Life and AD&D Insurance
• Disability Insurance
• Pet Insurance

Physical Requirements/Working Conditions:

• Prolonged periods of sitting, reviewing digital case files, financial documentation, and investigative records. 
• Frequent computer and phone use to coordinate with field personnel 
• Ability to communicate clearly — verbally and in writing. 
• Occasional standing, walking, and lifting/carrying items up to 20 pounds (e.g., laptops, case files, presentation materials). 
• Must be able to adjust to shifting priorities and high-tempo operational periods resulting from law-enforcement actions, seizures, and case activity surges. 
• Access to sensitive information may require working in secure areas or government-controlled facilities; compliance with federal security protocols is mandatory. 

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].