The opportunity

The Business Transformation Manager plays an enabling role in driving organizational change and evolution to achieve strategic objectives by enhancing strategy translation and activation in the division. The Business Transformation Manager coordinates divisional programs and activities, leads high-impact strategic initiatives, and develops strategic communications and reporting in support of the Member Services Division and its senior leadership. This role is accountable for identifying opportunities and developing activities for strategic advancement of the Member Services division, including embedding Continuous Improvement and Change Management disciplines within Member Services’ operations. This role identifies, drives and delivers strategic initiatives and business improvements that are aligned to Member Services’ strategic themes and key results. 

Who you'll work with

As part of the Business Management team, reporting to the Senior Manager, Business Transformation, this role collaborates with Business Transformation Managers & Business Process & Application Manager.

What you'll do

• Coordinate divisional activities that support strategic outcomes and advance change management (examples: MS Strategy Forum, Quarterly Strategy Performance); design and implement approaches to move MS Strategy forward.

• Develop and implement frameworks and best practices to advance strategic direction.

• Develop strategic communications; Synthesize complex topics / concepts and create / maintain critical supporting documentation and artifacts; champion effective and standardized communication.

• Responsible for preparing and communicating, where appropriate, divisional reporting on Run & Evolve outcomes by working with appropriate teams (Run Council, LPM, Insights)

• Lead and deliver divisional strategic initiatives that achieve high impact to meet strategic priorities and key results using Agile Portfolio Management Framework

• Effectively communicate decisions, progress, issues and outcomes and appropriately engage and escalate to Senior Leadership as required. Leverage extensive business knowledge and the ability to take both a macro and micro view to ensure optimal and sustainable solutions

• Influence and liaise with multiple stakeholders across Member Services and Teachers’ and facilitate the articulation and delivery of objectives, critical success factors and outcomes

• Challenge the status quo by identifying what initiatives/activities to stop / start / continue

• Make recommendations that have a significant impact on strategic outcomes

• Deal with problems requiring cutting edge approaches and champions innovation across the organization

• Provide consultative direction with Management and Senior Leadership

• Proactively troubleshoot challenges (e.g., performance gaps), risks and issues

• Undertake high-level assignments with strategic impact

• Synthesize business requirement, technology and implementation

• Contribute to the development of Member Services strategy and provides business leadership in development of new initiatives, frameworks, processes or technologies in support of this strategy

• Provide process, problem-solving and change management leadership for multiple initiatives and collaborates with Business Owners and Technology Leads to develop the right technology and business capabilities

• Drive a continuous improvement environment throughout the organization

• Manage the communication of progress against objectives and targets

• Build strong relationships with stakeholders and demonstrate effective partnership and collaboration throughout the organization

What you'll need

• Adept at using impact and influence across the organization to reach solutions

• Process improvement, continuous improvement and change management mindset

• Strong project management skills, including the ability to lead cross-functional teams and manage multiple projects simultaneously

• Strong problem solving and conflict resolution skills

• Able to identify, recommend and deliver high impact opportunities that align to strategy

• Effective facilitator, communicator, negotiator, and coach

• Able to quickly analyze, comprehend and synthesize complex subject matter in an effective and easily digestible way

• Detail oriented yet solution focused

• Strategic in mindset yet pragmatic in approach

• Superior interpersonal skills

• Certified Lean Six Sigma Green Belt preferred

• Change Management Certification preferred

• Knowledge and experience leveraging continuous improvement methodology and tools (e.g., Lean, Business Process Management, Six Sigma, or equivalent)

• Pension industry experience is preferred; knowledge and understanding of the Teachers’ Pension Act, policies and procedures and other relevant legislation an asset

• Proficiency in Microsoft Excel, Visio, PowerPoint

• Proficiency in workflow management systems (e.g. Camunda) and analytical tools (e.g. SAS, SQL, Cognos)

• Proficiency in Simulation Software (e.g. AnyLogic, Simul8) preferred

• Knowledge of SAFe agile framework preferred

• University degree plus 5+ years of related business experience in a process, system and change delivery centric role

• Demonstrated experience in leading process improvement / process redesign type initiatives

• Demonstrated experience in building and maintaining strong working relationships with a variety of stakeholders across the organization

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What we’re offering

• Pay-for-performance environment that offers competitive salary and incentive

• Numerous opportunities for professional growth and development

• Comprehensive employer paid benefits coverage

• Retirement income through a defined benefit pension plan

• The opportunity to invest back into the fund through our Deferred Incentive Program

• A flexible/hybrid work environment combining in office collaboration and remote working

• Competitive time off

• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.  We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves.  To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

Functional Areas:

Member Services

 

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