Front Line Associate– Switzerland  

Are you looking for a position that will take your front-line customer service skills to a whole new level? Are you passionate about helping others and delivering a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Front Line Associate. 

Western Union is driving your search. 

In this role you will be able to connect individuals so that progress and prosperity can reach more people, families and communities. To achieve this, the responsibilities are detailed below. 

Role Responsibilities 

• You must ensure that all transactions are carried out in accordance with our compliance standards. 

• You will also address customer queries in a timely manner. 

• Role Requirements 

• Experience in customer service in money transfer operations. 

• Experience in cash handling. 

• Strong communication skills 

• Proficiency in MS Office tools. 

• We make financial services accessible to people everywhere. Join us for what's next. 

• Local language depending on the region – German, French, Italian, English ; any other language is beneficial 

We make financial services accessible to humans everywhere. Join us for what’s next.     

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.     

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.     

Benefits  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.  

• Annual Leave for Full Time employees 

• Defined Contribution pension plan 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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