Ensign is hiring !

Key Responsibilities

• Perform on-site and/or remote installation, implementation, and configuration of security solutions.

• Support maintenance, patching, upgrades, and troubleshooting of deployed security systems.

• Assist in diagnosing and resolving routine security incidents and technical issues using documented procedures.

• Provide customers with guidance on system operation, preventive maintenance, and security best practices.

• Ensure all deployments and support activities comply with company standards, security policies, and customer requirements.

• Prepare and maintain accurate documentation, including implementation reports, incident reports, and service records.

• Escalate complex technical or security issues to senior engineers when necessary.

• Maintain strong professional relationships with customers to ensure high service satisfaction.
   

Requirements

• Bachelor’s Degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related discipline; or equivalent practical experience.

• Fundamental understanding of cybersecurity concepts such as firewalls, endpoint security, SIEM, network security, and basic incident response.

• Conceptual knowledge of security principles, industry practices, and IT infrastructure.

• Ability to follow structured processes and standard operating procedures.

• Strong analytical and problem-solving skills for routine technical issues.

• Good communication and interpersonal skills.

• Willingness to work at customer sites and travel when required.