Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join athenahealth’s Quest to Make Healthcare Work the Way It Should

Our health is incredibly precious, and people in need of healthcare are often at their most fragile. Yet, the function and experience of healthcare continue to lag behind the innovative services we enjoy in other areas of our lives.

athenahealth is looking for UX designers who can tackle complex design challenges and create solutions to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer motivated to make a difference in healthcare, then we want to talk to you. Help us break through the red tape and transform everyone’s experience of data migrations, including transitions from legacy systems to our platform and athena to athena migrations. 

The Team: 
The Data Platform team is responsible for developing an efficient data migration platform that enables customers to transfer their data from legacy EHR systems to athenahealth, as well as facilitate athena to athena migrations.This team plays a crucial role in ensuring that providers can continue to deliver seamless care to their patients as they transition to athena.

Position Summary:
We’re seeking a Senior UX Designer to make meaningful contributions to our data imports and migrations processes. In this role, you will collaborate closely with a multi-disciplinary agile R&D team to define, design, and test features related to data import and migration services, with the aim of creating valuable and seamless experiences for our users.

Expectations for this Role:

• User-Centered Design: Conduct user research and usability testing to understand the needs and pain points of clients during the data migration processes. Use these insights to inform design decisions and improve user experiences.
• Workflow Optimization: Analyze existing data import and migration workflows to identify areas for improvement. Design intuitive interfaces that simplify complex processes and enhance user efficiency.
• Collaboration: Work closely with product managers, engineers, designers, and researchers to ensure that design solutions align with technical feasibility and business goals. Facilitate communication between teams to address any challenges that arise during the design and implementation phases.
• Prototyping and Testing: Create wireframes, prototypes, and high-fidelity designs for data import and migration features. Conduct iterative testing to validate design concepts and gather feedback for continuous improvement.
• Documentation: Develop and maintain design documentation, including project briefs, user flows, design specifications, and style guides, to ensure consistency and clarity across the data migration experience.
• Stakeholder Engagement: Present design concepts and rationale to stakeholders, incorporating their feedback into the design process. Advocate for user needs and ensure that the final product meets both user expectations and business objectives.

Key Attributes:

• Commitment: Show strong dedication to delivering high-quality work and meeting project deadlines. Demonstrate enthusiasm for the data imports and migrations process and a willingness to go the extra mile to ensure user satisfaction.
• Accountability: Take ownership of your work and be responsible for the outcomes of your design decisions. Be proactive in identifying potential issues and addressing them promptly to maintain project momentum.
• Individual Contributor: Work independently while also being a collaborative team player. Bring your unique perspective and expertise to contribute to the overall success of the team and the project.
• Proficiency in Figma: Have a strong command of Figma as a design tool, including the ability to create wireframes, prototypes, and high-fidelity designs efficiently. Familiarity with Figma's collaborative features to work effectively with team members in real-time.
• Design System Knowledge: Understand and utilize design systems within Figma to ensure consistency across designs. Contribute to the development and maintenance of design components and libraries.
• Feedback Integration: Be open to receiving and integrating feedback within Figma, using comments and version history to refine designs based on team input and user testing results.
• Collaboration Skills: Leverage Figma’s collaborative features to facilitate discussions and design critiques with stakeholders, ensuring that all voices are heard and considered in the design process.

Education, Experience, & Skills Required:

• Bachelor’s or Master’s Degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines.
• 4-5+ years of professional experience working in digital design.
• Solid capability in UX creative and design techniques.
• Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing.
• Proficiency in both qualitative and quantitative research methods, including user interviews, surveys, usability testing, and data analysis, to inform design decisions and validate concepts.
• Understanding of how to work within an agile development process for the design, development, and delivery of software.
• Strong verbal and written communication skills.

Behaviors & Abilities Required:

• Design simple, effective, and elegant interactions between users and products.
• Create strong problem statements and metrics to ensure design solutions achieve the right business and user outcomes.
• Forge strong relationships and work collaboratively with a multi-disciplinary team.
• Provide sound rationale for recommendations to gain support and commitment from others.
• Manage ambiguity, change, and uncertainty, focusing on available information and making timely decisions to keep work moving forward.
• Adapt to the ever-changing needs of a dynamic business with flexibility and a willingness to assist in any aspect of work to help the team achieve results.