Manulife recherche un Télé-intervieweur Médical Bilingue Français qui travaillera et collaborera au sein d'une équipe pour garantir un service client de haute qualité à nos clients dans le secteur de l'assurance.

Il s'agit d'une opportunité de travail à domicile avec divers horaires de travail du lundi au vendredi, entre 9h et 20h selon votre fuseau horaire. Nous acceptons les candidatures provenant de toutes les provinces canadiennes.

Responsabilités liées au poste :

• Le candidat retenu devra communiquer en anglais et en français afin de servir des clients de diverses provinces autres que le Québec.

• Mener des entretiens téléphoniques avec des candidats à l'assurance (vie, maladies graves, et invalidité) de manière approfondie, précise, et avec empathie, pour faciliter le processus des tarificateurs.

• Capacité à sonder avec tact. 

• Excellente attention aux détails et capacité d'écoute active.

• Excellentes compétences en orthographe/grammaire sont indispensables.

• Flexibilité et capacité d'adaptation.

• Fournir un excellent service à la clientèle, de manière professionnelle et courtoise.

• Respecter la confidentialité des informations sensibles et privées.

• Capacité à répondre aux préoccupations des clients de manière professionnelle et amicale.

Compétences requises :

• Bilinguisme (anglais/français) est requis.

• Des connaissances médicales, de la terminologie ou de l'expérience sont requis.

• Excellent service à la clientèle.

• Très motivé et capable de travailler de manière autonome et avec un minimum de supervision.

En faisant carrière avec nous :

•  Vous aurez accès à des occasions d’apprentissage et de perfectionnement;

•  Vous pourrez compter sur notre reconnaissance et notre soutien dans un environnement

• flexible où le bien-être et l’inclusion sont plus que de simples mots;

•  Vous contribuerez à façonner l’avenir selon vos aspirations, au sein de notre équipe mondiale.

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Manulife is looking for a Bilingual French Medical Tele-Interviewer who will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered.

This is a work from home opportunity with various shifts Monday to Friday between the hours of 9am - 8pm depending on your time zone. We are open to candidates located in any Canadian province.

Position Responsibilities:

• Conducts in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e: Life Insurance, Critical Illness Insurance).

• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information.

• Demonstrates exceptional attention to detail and active listening skills.

• Manages workload efficiently with the use of excellent organization and time-management skills.

• Respects the confidentiality of sensitive and private information.

• Addresses customers’ concerns in a professional and knowledgeable manner.

Required Qualifications:

• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Medical knowledge, terminology, or experience is required.

• Experience working with a high degree of accuracy in a fast-paced environment while under time constraints.

• Excellent spelling and grammar are a must.

• Excellent verbal and written communication skills.

• Experience providing outstanding customer service.

• Highly motivated and able to work independently or with minimal supervision.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

CAN, Quebec - Full Time RemoteRemote

Salary range is expected to be between

$39,525.00 CAD - $65,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.