Location: Manor Royal Crawley, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Purpose of this role:

Responsible for the run and project activities across the Thales Infrastructure estate. Covering key areas of the estate including platforms and virtualization. The main focus of the role is the support, maintenance and delivery of the server infrastructure and associated technologies.

Main Duties and Responsibilities:

• Working on Incidents and tasks based on SLA
• Maintenance of the Infrastructure estate including patching, updates, fault finding.
• Planning and remediation of obsolete infrastructure on the platform.
• Work with other teams to diagnose complex issues.
• Action life cycle events based on the infrastructure roadmap following the change management process.
• Creating and maintaining accurate records of Infrastructure services and assets, including documentation.
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.
• Participation in Service Transition process and activities.
• Working within a team or independently to create and implement technical changes.
• Identifying service inadequacies and contributing to the Customer Service Improvement Plan.
• Maintaining understanding of current and emerging infrastructure technologies.
• Working closely with CSOC in the event of received intelligence or Cyber-Attack.
• Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead or Product Owner.

Typical Routines:

• Responding to newly identified issues.
• Raising Request For Changes.
• Carrying out detailed investigation and produce reports.
• Updating system documentation.
• Extending own knowledge and desire to develop new technical skills under own initiative.
• Monitoring infrastructure and proactively responding to alerts

Internal Company Contacts:

IS teams, IS Team leaders, IS directors, Thales business managers and staff,  Service Management, CSOC

External Company Contacts:

Contacts: Customers, Technology Vendors, External Suppliers

Person Specification

Qualifications and Training:

• Bachelor Degree or minimum 3 years experience in a third line support role.

Desirable:

• Professional certification
• VMware Certified Professional
• MCP/MCSA/MCSE
• ITIL Foundation certificate
• AWS certification

Work Experience, Skills and Knowledge:

• Good organisational and communication skills.
• Communicate effectively at different levels working collaboratively to a common goal.
• Ability to improve the processes and tools used on a daily basis.
• Desire to contribute to continual service improvements.
• Experience in analyzing issues to diagnose faults or anomalies.

Essential

Strong knowledge of:

• VMware infrastructure – ESX, VSAN, NSX, VRA
• Virtual Desktop knowledge – Horizon, Citrix
• Windows server 2003-2019 in including core functionality e.g. DHCP/DNS/PKI/AD/GPO

Desirable

• Network technology including Switching, Routing, Firewalls, wireless, UCC (Jabber), ISE, load balancers
• Linux technology including Red Hat, Puppet, IDM
• PowerShell, bash
• Storage and backup solutions e.g. Netapp/Netbackup
• Application packaging for physical and VDI desktops using SCCM and App Volumes

Qualities, Abilities and Aptitudes:

• Professional, Positive, customer focused attitude.
• Flexible working attitude, prepared to work outside of service hours if required
• Motivated and committed.
• To be open and honest.
• Team Player.
• Must be able to work under own initiative with little or infrequent supervision.
• Able to create and manage positive working relationships.
• Good time management.
• Comfortable working to deadlines.
• The ability to multi-task, prioritise workloads effectively and be able to deal with a variety of tasks.
• The ability to accurately prioritise new incidents

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At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

 

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

 

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

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