The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Director Network Operations Center is responsible for leading the Network Operations Center (NOC) IT team within IT Service Delivery group that supports end to end availability of IT services for the business.
The role is responsible for delivery of business service availability by managing the 24 x 7 operations center team within the IT Operations organization. The NOC team is responsible for operating the IT systems, monitoring availability, capturing, and escalating issues, managing datacenter and datacenter assets, and working across teams to ensure that critical business systems are performing and available. The role will work to evaluate, recommend, develop, implement, and maintain the appropriate tools, processes, and procedures to accomplish the vision of the IT Operations organization. The role will provide upkeep and management of various IT asset documentation in systems of records to support the IT Operations organization, and work to shift appropriate operational tasks from other IT teams to the network operations team.
The Director Network Operations Center role brings knowledge and future vision for IT Operations functions including strategy, service offerings and organizational development. It serves as a key escalation point for business impacting incidents or outages, in coordination with other operations teams and the broader IT organization.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.