Enable Internet businesses to sell across borders

We’re tackling a key challenge for all Internet businesses today: navigating the changing landscape of tax. In the last few years, software businesses have gone from not having to worry about sales tax, to needing to monitor their exposure, calculate local sales tax rates, and file returns in over 20 US states and many countries worldwide.

So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.

Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $50M from leading investors like Sequoia, Index, and Khosla Ventures. 

As the leader within the Activation pillar of the Anrok customer journey, you will focus on activating and growing customers post-sales. This involves managing multiple teams, including Onboarding and Solutions Engineering to engage with Anrok customers through the activation process. A great candidate is comfortable using data and customer feedback to continually iterate and improve operational execution. You will work closely with engineering, product, sales, customer support and finance teams to create a seamless customer experience.

Company highlights

• Raised $30M Series B at a $250M valuation in 2024

• Significant up-round in a tough market for b2b saas, plenty of runway

• Product is a need to have

• Best-in-class net dollar retention and expansion dynamics

• Talented and experienced team

• Execs were early employees at Airtable, Dropbox, Checkr, Stripe and Figma, joining sub-100 ppl and seen scale

• Big market with natural multi-product expansion opportunities

Activation team highlights

• Scope would cover Onboarding and Solutions Engineering teams with the view to grow the team in the immediate future and report directly to the company’s COO

• Team would be the strategic and operational driver of owning Anrok’s customer activation journey which takes customers from initial sign up through maximization of their initial usage of Anrok

• Anrok operates a usage based business model so this team has a direct revenue impact  for the business

• Solutions Engineering team owns the pre and post sales technical integration between Anrok and Customer’s billing systems and is staffed with technical experts. We are looking for a strong leader who can help them systematize and sell.

In this role, you will:

• Hire, enable, and coach a high-performing team to consistently meet quarterly goals and targets

• Work one-on-one with clients and your team to understand and accelerate Anrok customer onboarding and activation processes

• Monitor and manage team performance against key performance metrics 

• Identify opportunities in the early customer journey that require intervention and proactively investigate, strategize, and implement solutions with cross-functional teammates including Anrok’s Activation PM to drive outcomes

• Analyze the data relevant to customer activation; run your own queries and build your own dashboards

What excites us:

• 7-10 + years of experience in strategy or operations roles with focuses on onboarding, technical implementations, customer adoption, growth

• Prior experience with managing and scaling teams that have multiple priorities or projects

• Ability to jump into new situations and quickly solve problems, with an eye toward architecting solutions that will scale

• Ability to distill and translate data and messy workflows into standardized processes

• Empathetic and effective operational mindset to work cross-functionally

What we offer:

• The equity upside of an early-stage startup with the product-market fit of a later-stage company.

• Daily lunch and snacks for those working out of our San Francisco office.

• Medical, dental, and vision insurance covered 100%.

• One Medical membership covered, flexible sick benefits, and more.

• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.

• Annual team offsites and in-person opportunities around our growing Anrok hubs

• Home office setup stipend to ensure you have the equipment you need to thrive at work