LnS Collector (JL2)

Would you like to be part of a value‑driven, international organization where we support and enable global trade every day?
We are looking for an LnS Collector to join our Finance team, supporting our Logistics & Services (LnS) portfolio and driving accurate, timely customer account reconciliation and collections performance across the DRC.

Key Responsibilities:

Collections & Accounts Receivable

• Ensure timely and accurate customer account reconciliation and payment application.
• Monitor customer payments daily to ensure accounts remain up to date and accurate.
• Perform payment application for key clients, credit customers, and ICP customers.
• Manage payment application corrections and follow up with the PayApp team.
• Coordinate customer account reconciliation with GSC teams in SAP.
• Ensure logistics services fees are correctly materialized in SAP bank accounts.
• Work closely with FinOps to ensure correct billing and financial accuracy.
• Support Bank and GSC collectors with collection‑related issue resolution.
• Execute all collection control activities in line with global processes.
• Conduct customer visits to address reconciliation matters and strengthen relations.
• Manage customer complaints and follow up on disputes with the CX Team.
• Handle ad hoc collection and AR‑related tasks when required.

Customer Engagement & Stakeholder Collaboration

• Serve as the main point of contact for customer account, statement, and reconciliation queries.
• Maintain strong communication with internal partners to support commercial and operational continuity.
• Ensure full ownership of the assigned customer portfolio, including proactive follow‑up and issue resolution.
• Participate actively in continuous improvement initiatives within the collection process.

Key Performance Indicators

• Timely and accurate processing of payment applications.
• Reduction in unapplied payments and reconciliation issues.
• On‑time customer account reconciliation and dispute resolution.
• Accuracy of SAP account records and service fee postings.
• Customer satisfaction through effective communication and engagement.
• Effectiveness of collaboration with FinOps, GSC, CX, and other stakeholders.

Who We Are Looking For

Qualifications

• Bachelor’s degree in Finance or related field (minimum).
• Minimum 2 years of experience in Finance, Collections, or Accounts Receivable.
• Strong understanding of Credit and Collections processes.
• Good command of English and French

Competencies & Skills

• Strong communication and interpersonal skills.
• High level of accuracy, attention to detail, and financial discipline.
• Commercial acumen with the ability to interpret and challenge financial data.
• Ability to work under pressure and manage multiple priorities.
• Ability to build strong relationships across internal and external stakeholders.
• Familiarity with MS Office, especially Excel and PowerPoint.
• Knowledge of SAP, GCSS, or similar financial systems is an advantage.
• Solutions‑oriented mindset with a proactive approach to problem‑solving.