At AIG, we're transforming the way brands trust customer service. AIG joins us as Claims Call Center to participate in this transformation. It is an opportunity to develop your skills and experience as a key member of the team.

Make your mark in FNOL

The FNOL AIG Claims Call Center team is part of the insurance industry's first challenge. And it is the first priority that customers want to pay to demand excellent claims service. Our commitment to customer service in need of accident assistance is at the heart of our business. We need a team with a service heart. Have an understanding of the needs of customers who need help in times of crisis. Service that is fast, accurate and to the utmost satisfaction of customers. It is our role, responsibility and career path. The goal is to unlock the full potential in each colleague. Empower our people to grow as insurance service experts. and add value to our customers and AIG.

How you will create an impact

- Training on insurance knowledge Get to know AIG's organization and culture in-depth and learn about the role of AIG's Claims Department in providing outstanding services. To absorb the heart of service in order to prepare to serve customers with Service mind.

- Learning and understanding insurance and services It will give you an attitude and perspective on many aspects of service, which will allow you to use various skills to develop yourself and your team to be a strong accident reporting team that is acceptable to agents. AIG is always ready to receive new development guidelines for its employees.

- Our service is a response to customers who are suffering from various disasters. To receive assistance from the AIG team quickly, correctly and to deliver satisfaction to customers and forwarding work to relevant departments correctly and quickly We will have indicators and goals to determine the team's success by evaluating it every month.

- The value of being an AIG Claims Call Center can create career growth. which AIG does not limit new learning You can grow in various fields without limits if you have the ability.

What you’ll need to succeed

- Have knowledge and experience in working in the field of accident claim notification.

- Use a computer and basic programs such as Excel, Word, email and be able to develop and learn new technology well.

- Have friendly, formal conversation skills and have good negotiation skills.

- Have good explaining, recommending, and providing knowledge in the field of compensation services. and have good problem-solving skills, such as recommending services to surveyors in customer service, providing knowledge of coverage conditions to agents for correct understanding, etc.

- Can work as a team Listen to the opinions of others for the development of yourself and your team. Have responsibility for duties and sacrifice in working as a team.

- If you have more than 5 years of experience according to the above requirements, you will be given special consideration.

Ready to take your career to the next level? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance (Thailand) Public Company Limited (Thailand)