ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Reports to – Regional Customer Care Manager-West & Central

Description of the role:

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• Order punching -placing orders which are received on calls / mails or on whats app

• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.

• Support for marketing & administrative tasks if any .

• Tele calling through CTI portal .

• Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .

• Proactive approach

 

Candidate Requirements

• Education – Graduation .

• Excellent Communication skills

• Experience – 3years minimum in customer care department (serving customers as front liner)

• Flexible on Sunday/Public holidays & shift workings .

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.

Your ZEISS Recruiting Team:

Itishree Pani