Work Cafe Senior Concierge, Brooklyn, NY

Country: United States of America

The Work Café Sr. Concierge performs the operations and service functions within the Work Café, including adherence to security, reconciliation and monitoring policies and procedures, including routine ATM tests. S/he specializes in the Work Café customer experience and is responsible for creating a professional environment that is engaging and welcoming for customers. S/he is responsible for the coordination of co-working, meeting facilities and booking room within the space, including assistance with Work Café events and programming. S/he will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Café Relationship Managers and other Santander resources.

Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity.

Essential Functions/Responsibility Statements:
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintains forms / files in Work Café and sends documents monthly to analysts for testing.
Performs sporadic ATM tests to check for performance.
Maintains appropriate audit logs for the Work Café.

This position will provide support for and travel between Work Cafe, Brooklyn, NY and Fulton & Nostrand branch Brooklyn, NY.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Associate's Degree or equivalent work experience

Work Experience: 3+ years ; Proven retail branch experience.

Skills and Abilities:
Broad knowledge of Company policies and procedures, services and products
Extensive knowledge of branch operations and regulatory requirements
Excellent organizational, communication and interpersonal skills
Excellent cash-handling skills
Good analytical and problem-solving skills
Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.)
Passion for demonstrating and promoting digital products and services.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

$34,500.00 USD$60,000.00 USD