If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The incumbent is learning the skills and techniques critical to successful collection of past due Residential and Consumer loan products for the Webster asset and Loans Serviced for Others portfolios and focuses largely on early stage delinquency (0-60 DPD). Account assignments are made via automated call queuing and calling campaigns. The incumbent will be able to successfully negotiate informal, short-term repayment plans to resolve delinquency and explain other methods of loss mitigation to customers in their assigned calling queues and campaigns. Incumbents may also support the mailing of automated letter campaign materials, conduct skip tracing and begin to learn more advance collections techniques and the default letter and litigation referral processes.

What you will do

• Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
• Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing,
• Communicate in a professional, ethical and empathetic manner to resolve the delinquency
• Seek Quality Right Party (QRPC) during any established contact with the Borrower* Discuss the financial difficulties causing the delinquency* Determine (1) Reason for Default (RFD), * (2) whether their hardship is temporary or permanent, * (3) property occupancy status, * (4) Ability to repay the Delinquency
• In each QRPC, achieve one or more of the following outcomes:* Collect past due payments* Accept a Promise to Pay or short- term Repayment plan* Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions.
• Institute skip tracing efforts as needed and maintain accurate, complete records of same
• Handle the mailing of automated written Collection communications to the borrowers as assigned, including one or more of the following: Mild, Medium and Strong letters, EIL letters, 60 Day Letters ensuring prompt and accuracy of the communication.
• Prepare and mail periodic non automated Collection communications to the borrowers as assigned, including one or more of the following: 45 Day letters packages, State specific Default letters ensuring prompt and accuracy of the communication.
• Handle payment reversals related to drafts and checks returned NSF
• Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts

Skills and Abilities

• Strong verbal communication skills
• Candidates with prior knowledge of the bank’s core lending systems [MSP,ALS,Signature, etc] preferred but not required. (We will train new candidates with related experience but lacking this particular skill)

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required

Experience Qualifications

• 0-2 years experience in direct collection of residential, consumer and business loan debt in a banking environment, but willing to train someone with alternate work experience preferred.

The estimated salary range for this position is $20.00 to $22.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.