As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About The Role
As a Product Support Representative Senior, you will work with FIS' major retail banking clients to provide in-depth product support. Supporting Balance Sheet Manager (BSM) a Risk Management and Compliance Application, you will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About The Team
As a member of the Product Support Team, you will work to support the FIS Trading and Risk platforms by working with internal stakeholders to resolve client inquiries or issues.

What You Will Be Doing

• Work with financial theory and risk management methodologies.

• Analyse and solve client issues via phone, ticketing portal and email. By doing so, you will get to know our software, our customers, their needs, and the variety of functional and technical issues that can arise during product development, implementation and post-implementation.

• Interact between client, development, sales and product management depending on client issue.

What You Will Need

• Banking and Financial Industry experience.

• Risk and Liability Management experience strongly preferred.

• Strong analytical, interpersonal and organizational skills (team player).

• Any technical knowledge (SQL DBs, Web Apps on IIS, AWS/ Azure Cloud, Splunk, etc.) will be an advantage.  

• Knowledge of FIS products and services a plus but not required.

• A Bachelor’s or master’s degree in Banking and Finance or Technology, or an equivalent diploma.

What We Offer You

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech.

• Hybrid work environment

• Competitive salary and benefits including comprehensive medical and personal insurance and employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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