The Configuration Management Governance Analyst will be responsible for enforcing governance, maintaining standards, managing the intake of service tickets and inquiries associated to configuration management maintenance. The Configuration Management Governance Analyst will also be responsible for building and maintain the configuration management and CMDB framework associated to CI Asset Classification, Ci definitions and taxonomy, alignment to Manulife global governance standards, naming conventions, attributes, data sources, relationships, and CMDB attestations. Additional responsibilities include managing all configuration and CMDB policy, process and procedures, and training and educating the user community.

Position Responsibilities: 

• Manage the governance and attestations for CMDB CI’s (add/update/retire)
• Track compliance to policies and procedures and resolving configuration item compliance issues.
• Build relationships with internal stakeholders to define and populate business services in CMDB.
• Enforce adherence and alignment to CMDB Health measurement and monitoring of completeness, correctness, compliance, aging, duplicates, errors, orphans, staleness, and fullness.
• Represent the CMDB team as a point of contact for Configuration Management (CMDB) for Infrastructure (Hardware) and Business Applications (Software) for end-user computing and data centers.
• Collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate.
• Standardize the CI types, naming conventions, attributes, asset classes, and relationships.
• Maintain data quality, integrity, and security of CMDB.

Required Qualifications:

• Minimum 2 years hands-on experience and background in ServiceNow CMDB, configuration management and discovery
• Solid understanding of IT configuration management, CMDB, discovery, and configuration management governance
• Understanding of ITIL, ITAM, and IT Service Management concepts
• Configuration Management, ITIL, and/or ITAM certification is a plus.
• Proven success managing and supporting a CMDB/CMS, preferably ServiceNow.
• Maintaining CMDB CI lifecycle status and creating CMDB Health dashboards.
• Amenable to work in Quezon City (UP Ayala Technohub)
• Amenable to work in a hybrid set-up (3x a week onsite)
• Amenable to work in night shift schedule, 9pm-6am PHT

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid