Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Customer Care Communications team is an extension of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience! Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed.

We have teams based out of California, Texas, and Georgia in the US, Ireland in the EMEA region, and New Zealand in the APAC region. Out of Auckland we are looking for a Customer Support superstar to join the team!

Información sobre el equipo

El equipo de Comunicaciones de Atención al Cliente es una extensión de Soporte Técnico de Workday. Nos motiva el entusiasmo por ofrecer a los clientes una experiencia de asistencia extraordinaria. Nuestro equipo está formado por una mezcla diversa de experiencia y trayectoria que trabajan con el objetivo de ayudar a nuestros clientes a lograr el éxito.

Tenemos equipos en California, Texas y Georgia (EE. UU.), Irlanda (EMEA) y Nueva Zelanda (APAC). Desde Auckland estamos buscando una superestrella del Servicio al Cliente para unirse al equipo.

About the Role

• Welcoming new Workday customers to the Support ecosystem

• Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on

• Handle an incoming case queue and help resolve customer issues in a timely manner

• Clearly and succinctly detail communications to customers

• Liaison between the customer and our internal teams to ensure the customers’ needs are being met

• Prioritize and raise customer issues as the need arises

Información sobre la función

• Darles la bienvenida a nuevos clientes de Workday en el ecosistema de Soporte.

• Trabajar en estrecha colaboración con otros analistas de Atención al Cliente para garantizar un seguimiento eficaz de las consultas de nuestros clientes.

• Manejar los casos entrantes y ayudar a resolver los problemas de los clientes de manera oportuna.

• Detallar las comunicaciones a los clientes de manera clara y concisa.

• Crear un vínculo entre el cliente y nuestros equipos internos para garantizar que se satisfagan las necesidades del cliente.

• Priorizar y plantear los problemas de los clientes cuando surja la necesidad.

Why Workday?

Along with an exceptionally competitive remuneration package (NZD 90-107k depending on experience + bonus + stock), as a new Workmate you can look forward to fully subsidised, premium health insurance, a prime seat in our CBD office space and flexible working from home arrangements (after training). Top this off with a fully stocked snack bar, dedicated play room and regular employee events and you'll never look back!

¿Por qué Workday?

Además de un paquete de remuneración excepcionalmente competitivo (90-107.000 NZD en función de la experiencia + bonificaciones + acciones), como nuevo Workmate podrás disfrutar de un seguro médico de primera calidad totalmente subvencionado, un asiento privilegiado en nuestras oficinas del CBD y flexibilidad para trabajar desde casa (después de la capacitación). Si a esto le añadimos una cafetería bien surtida, una sala de juegos exclusiva y eventos periódicos para los empleados, ¡no volverá a mirar atrás!

About You

Basic Qualifications

• Minimum of 2 years experience in a customer service role

• Excellent verbal and written communication skills

• Solid computer skills (Excel, Word, Powerpoint, software applications)

Additional Qualifications

• Experience with CRM software, Salesforce, Jira etc. a plus!

• Able to absorb new concepts and technologies quickly

• Attention to detail and able to keep track of lots of data effectively

• Excellent teammate who will work across the organization and company to continue improving the way we serve our customers

• Ability to collaborate and build positive relationships

• Ability to understand and interpret data from multiple sources

• Efficiently research customer issues and questions with a follow through to resolution

• Ability to work in a fast paced, dynamic, and upbeat environment

• Forward-thinking individual who will analyze and improve current processes

• Bachelor degree or equivalent experience; business or technical degree

Qué esperamos de usted

Cualificaciones básicas

• Experiencia mínima de 2 años en un puesto de atención al cliente.

• Excelentes habilidades de comunicación verbal y escrita.

• Sólidos conocimientos informáticos (Excel, Word, Powerpoint, aplicaciones informáticas).

Cualificaciones adicionales

• Se valorará la experiencia con software CRM, Salesforce, Jira, etc.

• Capacidad para asimilar rápidamente nuevos conceptos y tecnologías.

• Atención a los detalles y capacidad para hacer un seguimiento eficaz de muchos datos.

• Ser un excelente compañero de equipo que también establezca relaciones en la organización para continuar mejorando nuestra atención al cliente.

• Tener capacidad para colaborar y crear relaciones positivas.

• Capacidad para comprender e interpretar los datos procedentes de muchas fuentes.

• Investigar de manera eficaz los problemas y las preguntas de los clientes con un seguimiento hasta su resolución.

• Capacidad para trabajar en un entorno veloz, dinámico y optimista.

• Ser una persona con visión de futuro que analizará y mejorará los procesos actuales.

• Bachillerato Universitario o experiencia equivalente; estudios empresariales o técnicos

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!