Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Dispute Management Bill Cycle Process: ? Billing Dispute Management Services covers dispute management customer center, M&P, dispute call center & back office functions, Project management services, etc. Job Responsibilities: 1. Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBS-CLA & Canada bill cycles). 2. Tools Development - Tooling/Requirements/ Work center balancing 3. Analytics - Tech/Reporting 4. Complex Billing Project Management - Escalation from front line to resolve complex billing issues 5. Analyze and determine resolution actions of recurring billing issues 6. Perform pre-bill validations and share anomalies with billing operations team 7. Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified. 8. Analyze data as inputs to leadership presentations 9. Determine and trigger required actions/coordinate with dispute agents for resolutions 10. Perform bill verification and review as required 11. Perform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management) ü 12. Perform Fraud investigation activities as required • Analytical ability to organize, evaluate, and present complex data with excellent written and oral skills • Knowledge of telecommunications services • Stakeholder management skills • Effective communication skills • Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project • SQL, Visual Studio experience • Ability to handle the critical situations and manage complexity • Customer service skills • PC literacy (Ability to work with data, transform and display data into reasonable and understandable format) • Time management skills – ability to track work independently and in timely manner
What are we looking for? • Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules • Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world. • Broader Project Management knowledge and/or Business Analysis Experience is big advantage • Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer • Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues • Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated -
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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