Job Description Summary:

The Commercial Solutions Insights Hub is seeking a dynamic Client Delivery Partner to join our innovative team. In this role, you will play a pivotal part in helping our clients achieve their business objectives. We are looking for a candidate with extensive experience in the life sciences sector and a deep understanding of the diverse data, analytics, and technology solutions that IQVIA offers.

Mission of the Delivery Partner Role:
The mission of the Client Delivery Partner role at IQVIA is to enhance client relationships and optimize delivery processes. By unifying delivery efforts across the team, the role aims to foster a deeper understanding and connection with the client. Key responsibilities include:

• Capturing additional client value through delivery and operational synergies.

• Conducting ongoing governance and reporting with key client stakeholders.

• Improving the position of IQVIA delivery to the client.

This role is pivotal in ensuring that IQVIA’s services are aligned with client needs and expectations, ultimately driving better outcomes for both the client and IQVIA.

Expected client outcomes driven by this role:

• Enhanced Client Centricity: Foster a deeper understanding of client needs and preferences, ensuring all strategies and actions are aligned with delivering exceptional client value.

• Increased Client Satisfaction: Achieve higher levels of client satisfaction through proactive engagement, timely responses, and consistently exceeding client expectations.

• Operational Excellence and Cost Efficiency: Drive synergies and cost reductions across client operations by implementing best practices and innovative solutions.

• Accelerated Client Growth: Promote significant client growth through high-quality, impactful delivery and close collaboration with Go-to-Market (GTM) teams, ensuring seamless integration and execution of growth strategies.

Core skills required:

• Leadership: Guide your team, set strategic direction, and inspire others to achieve organizational goals.

• Strategic Consulting: Collaborate with cross-functional teams to align analytical insights with business objectives.

• Organization: Manage resources, prioritize tasks, and maintain efficiency.

• Attention to Detail: Ensure accuracy and quality in all aspects of delivery.

• Problem-Solving: Address issues promptly, find innovative solutions, and adapt to changing circumstances.

• Collaboration: Encourage cross-functional teamwork and foster a collaborative culture.

• Strategic Thinking: Analyze market trends, anticipate future needs, and align service delivery with long-term business objectives.

• Financial Acumen: Understand financial aspects such as budgets, cost management, and revenue generation.

• Change Management: Lead teams through transitions, whether it’s implementing new processes, technologies, or organizational structures.

• Stakeholder Management: Build and maintain positive relationships with diverse stakeholders.

• Customer Service: Understand customer needs and expectations, prioritize customer satisfaction.

• Communication: Ensure alignment, minimize misunderstandings, and foster collaboration through clear communication and active listening.

Types of delivery leadership in scope:

• Data Management: Oversee, regulate, and leverage data to bolster business operations and inform strategic decision-making.

• Data Warehousing: Design and employ a data repository for the purpose of reporting and analyzing data.

• Cloud-Based Data Processing: Utilize cloud platforms for data storage, management, and processing to centralize resources, enhance business agility and scalability, reduce expenses, and facilitate collaboration.

• Data Analytics: Uncover, interpret, and convey significant trends in data, and utilize these insights for effective decision-making.

• Research and Investigation: Undertake systematic exploration and examination of materials and sources to ascertain facts and derive new insights.

• Business Consultation: Offer expert guidance to aid organizations in enhancing their performance, primarily through the diagnosis of existing business challenges and the formulation of improvement strategies.

Required Experience:

• Minimum of a bachelor’s degree in business management or related field.

• At least 7 – 10 years’ experience in the life sciences’ sector.

• Expert knowledge in Data Management and Data Analytics.

• Experience with Program Management\Project Management.

• Experience managing a large team, both onsite and offsite.

• Ability to travel to client site on an as needed basis.

• Account Management experience with a Fortune 500 Company.

• Ability to interact with senior business leaders (Functional) and various members of the delivery team (Technical).

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $138,500.00 - $257,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.