The Ops Sup Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Lead Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Manage institutional and card product (BIN) licensing, deletions/de-commissions, portfolio conversions, ordering new BINs, etc.

• Ownership of CSI responsibilities (PBIO, CMP ownership, EERS reassessment, SOX review, ARCM)

• Responsible for partnering with the vendors, Mastercard and Visa.

• Track and coordinate entitlements to external network (MC, Visa, AmEx) portals.

• Partner with other Citi employees across the Global and at all levels of the business. 

• Coordinate issues and questions around Network rules and compliance that impact Citi Operations.

•  Coordinate cross-functional meetings for planning and executing operational changes between Citi and the Networks.

• Organized with the ability to meet multiple deadlines in a fast-paced environment with a positive approach toward managing change. 

• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.

• Responsible for action, execution, and forward progress.

• Identify strategic areas of opportunity and provide input on key drivers and recommended solutions.

• Serve as technical authority for an area within the business providing advice and counsel related to the technology or operations of the business as well as provide operational assistance

• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services

• Communicate regularly with all Operations teams and departments

• Maintain knowledge of Citi’s operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients

• Analyze existing operational processes and apply creativity to complex situations, as needed

• Perform User Acceptance Testing and platform rollouts

• Lead projects across multiple Operations areas, serving as an analytical and/or procedural expert and coach lower level team members on operational processes

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience

• Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Sep 03, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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