As the Customer Success Operations Manager, you will be responsible for strategically aligning all SheerID customer-facing teams – Success, Product Support, Professional Services, and Customer Marketing – to deliver an exceptional and cohesive customer experience. This role will drive operational excellence by establishing and refining processes, metrics, and tools, ensuring alignment with best practices and cross-functional collaboration across the Revenue Team.
Your expertise in CX process optimization will enable SheerID to scale effectively, enhancing our ability for growth, accurate forecasting, and retention. You will be a key contributor in developing and implementing strategic initiatives that leverage data to inform next-best actions, creating seamless handoffs and a unified experience across the entire customer journey.
This role will partner with many teams including but not limited to - Marketing, Sales, Deal Desk, Enablement, Product, Verification Support, and Finance. They will play a critical role within the Revenue Operations team reporting to the Director, Revenue Operations.
SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Please be aware that any communication related to this job posting will only come from email addresses ending in @sheerid.com. We strongly advise against engaging with any outreach from other sources, as they may be fraudulent.
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