Job Description

About Senior Insurance Specialists, LLC

In our more than 55 combined years of experience, the team at Senior Insurance Specialists have always strived for excellent one-on-one customer service. Our insurance agents are not telemarketers working from a call center, we consist of local professional insurance agents who will go out of our way to know and understand what you want and need.

Why Work Here
Joining us means being part of a growing organization that is founded on finding the best solution to fit the client’s needs. At Integrity, we include benefits that make work life more fun with more peace of mind for you. These benefits are included but are not limited to:

Full time M-F 8am-5pm

• Generous PTO, holiday schedule and time off for community service and your birthday
• Multiple health insurance plans to choose from 
• 401(k) with immediate vested employer matching 
• Integrity-paid HSA contributions for eligible health plans
• Employee ownership program, granting ownership in Integrity’s ongoing success

Job Summary

As our Office Assistant you will be responsible for answering all incoming phone calls, helping to answer client questions, or routing them to the appropriate person. On average, you can expect to answer 100+ calls per day

Responsibilities

• Customer service for in-person
• Responsible for answering phone calls
• Scheduling new client appoints
• Ensuring new customer data is entered correctly into CMS.
• Ordering new ID cards for clients
• Auditing policies to ensure they are getting issued
• General office duties such as, but not limited to, faxing, filing, etc.

Knowledge and skill requirements

• High school diploma and 1 year of customer service or receptionist related experience.
• Ability to handle multi-line phone system
• Strong attention to detail with the ability to multitask
• Excellent verbal and written communication skills.
• Professional and friendly demeanor with a customer service mindset
• Ability to operate telephone systems, office equipment and handle basic troubleshooting.
• Proficient in using computer systems and office software (MS Office, Google Calendar, etc.)

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.