Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Position Purpose
This person is responsible for oversight for high severity incidents and manages all Incident Management processes at the company. They facilitate and recap multiple meetings per day, orchestrate taskforces, collaborate across Client organizations, maintain documentation, create manuals or SOPs, identify positive and negative trends while spearheading activities to leverage or mitigate them. The team provides elevated support on outages 24x7x365, and this position is expected to work with management to ensure a suitable work/life balance for the team as a whole.

Description
 

Position requires a security clearance, which requires US citizenship to obtain.

What You’ll Do:

Administers and oversees high severity incident process for the Information Technology division including high impact and critical incident efforts.  Ensures all projects, incidents, or situations that have escalated to high severity incident status are brought to swift resolution.  Identifies the progress, owners, and continually monitors for forward movement.  Maintains open communication, coordinates, and delivers instruction to all levels involved in the high severity incident up to and including Chief Information Officer (CIO).

• Upon notification of a high severity incident, communicates the status to all involved parties via email, phone, or in person, coordinates support from the various IT teams to determine most time effective manner of correction or completion, prioritizes necessary actions, and ensures all parties remain on task. Facilitates meetings and tracks all activities impacting the resolution of the high severity incident. Organizes and maintains appropriate documentation throughout each effort. Provides executive status summaries to IT Senior Management and CIO.

• As a member of the Incident Management team, assists in the creation and implementation of process improvements, clarification, strategic efforts, and action plans related to critical business processes and/or customer related requirements. Participates in process evaluation that result from new business implementation, large system, hardware, or software changes, and other IT services that impact the incident management process.

To Qualify for This Position, You’ll Need:

Required Education:

• Bachelor's OR

• 4 years job related work experience OR

• Associate's and 2 years job related work experience

Required Work Experience:

• 6 years experience including facilitating and leading groups in order to resolve problems and achieve results, and working with both technical and non-technical Help Desk or Call Center teams, Technology Owners, Application areas, and/or other support teams.

Required Skills and Abilities:

• Ability to quickly assess critical situations, make appropriate decisions, and drive resolution.

• Strong interpersonal skills.

• Detail oriented.

• Proven ability to identify resource needs and escalate functional, quality, and timeline issues appropriately.

• Demonstrated, excellent verbal and written communication skills, including the ability to communicate with all levels up to and including executive management.

• Strong critical thinking, problem solving, and analytical skills.

• Demonstrated, effective organizational and leadership skills in a team environment.

Required Software and Tools:

• Microsoft Office.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.