Technical Product Specialist (PC & Print Products)

Description -

What a Technical Product Specialist (PC & Print) does at HP:

• Act as a point of contact for CRT/BEM/Technical escalations related to both print and PC products.
• Gather feedback from customers, sales teams, and partners to collaborate with regional teams in driving product improvements.
• Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.
• Address customer escalations promptly and effectively, ensuring high levels of customer satisfaction
• Conduct face-to-face (F2F) and Virtual Instructor-Led Training (VILT) sessions for New Product Introduction (NPI) and refresher coursesonoon product features, benefits, and positioning.
• Document technical materials for reference and training purposes.
• Develop a comprehensive understanding of our PC and print product portfolio, including features, specifications, and competitive advantages.
• Technical Conference Delivery by organizing and delivering Technical Update conferences
• Manage service partner engineers’landscape and track ServiceQualification (SQ) processes.
• Monitor and track spikes in product failure rates, taking proactive measures to address issues
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support,
• Proven experience in technical support for PC and print products.
• Fluent English communication skills (both written and verbal).
• Strong analytical and problem-solving skills.
• Passion for technology and a customer-centric mindset.
• ITIL Certifications preferred

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

 

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

 

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Job -

Services

Schedule -

Full time

Shift -

No shift premium (Vietnam)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement