Join us as a Customer Service & Eq Helpdesk Analyst

• You'll be working within our customer contact team in both EQ helpdesk and our corporate service team
• You’ll be liaising with customers and businesses to accurately collect information to solve their queries
• We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers daily
• This job can be based in Jersey and Isle of Man, but you’ll need to clearly state on your CV that you have the right to live and work in these locations

What you'll do

As a Customer Service & Eq Helpdesk Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs whilst providing technical support to our EQ customers.

Your day-to-day will include:

• Supporting the wider Customer Contact Team
• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs.

To excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

• A flexible and collaborative approach to your work
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Hours

35

Job Posting Closing Date:

22/10/2024

Ways of Working:Hybrid