Initial Posting Date:

05/19/2026

Application Deadline:

05/26/2026

Agency:

Department of Transportation

Salary Range:

$3,798 - $5,193

Position Type:

Employee

Position Title:

DMV Information Specialist (Multiple Positions)

Job Description:

Administrative Specialist 1 – DMV Information Specialist (Multiple Positions)
Oregon Department of Transportation
Driver & Motor Vehicle (DMV) Services Division – Customer Services Group
Customer Assistance Section
Salem

The role: 

We are hiring multiple positions! Join our team as an information specialist, you will provide high-quality customer support over the phone, by email and written correspondence, to guide individuals through DMV processes, from title and registration issues to driver licensing and reinstatements, and everything in-between. You will act as a resource for both customers and field offices, addressing a range of driver and vehicle issues, as well as contributing to procedural improvements. If you are passionate about helping people navigate complex processes, enjoy problem-solving and thrive in a fast-paced environment, this position offers a unique opportunity to make a direct impact. Candidates with call center experience encouraged to apply and strongly preferred. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive.  We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Work is performed in a call center environment with high volume calls routed through and distributed by an automatic call system.

• Assist customers with driver status and reinstate driving privileges after confirming all requirements have been met.

• Explain, summarize and apply laws, rules, policies, procedures, regulations and programs to ensure customers understand compliance requirements.

• Review documents for accuracy and completeness, comparing data and updating records as needed to maintain accurate, complete and current information.

• Ask clarifying questions to determine appropriate service and/or actions needed.

• Act as technical resource for complex title, registration and driver issues and refer customers to external agencies or organizations when determined.

• Formulate fact-based conclusions to determine appropriate course of action and inform customer of required processes or options to gain compliance.

• Advise and assist in identifying any problems, trends and/or reoccurring issues; consult with subject matter experts and/or specialized references to aid in answering or solving those inquiries.

• Work schedule is typically 8 a.m. to 5 p.m. - work schedules for the call center rotate quarterly to accommodate coverage for the phone lines and may require working extended hours and/or on Saturdays.

• To request a copy of the position description, which includes all duties and working conditions, please email [email protected].

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. 

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;

OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data;

OR

An equivalent combination of education and experience.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• Ability to accurately interpret laws, rules, policies, and procedures to communicate clearly to customers while working in a high-volume call center environment.

• Experience comfortably working across multiple software systems, databases, and electronic resources simultaneously while maintaining accuracy and efficiency to gather information over the phone.

• Experience in handling a wide range of information, while adhering to privacy and security protocols in a call center environment.

• Ability to actively listen and understand both routine and complex issues, to identify and deliver accurate solutions while following appropriate laws, rules, policies, or procedures.

• Demonstrated ability to uphold professionalism, regulate emotions, and make effective decisions while assisting customers in resolving actual or perceived conflicts.

• Preference given to candidates with call center background. 

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.

    • Your cover letter must be limited to no more than two (2) pages.

    • Please address your cover letter to Brenda Gonzalez, Customer Assistance Unit 2 Manager.

    • Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.

    • You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 971-345-1967 or email [email protected].

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Call center, customer service, communication, technical assistance, technical support