Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 

We are currently hiring a Travel Insurance Claims Examiner based in our Head Office, operating within a hybrid work environment, with in-office presence on Tuesdays and Thursdays.

As a Travel Insurance Claims Examiner, you will review losses handled by independent adjusters and administer the claims process within the BCAA Insurance Corporation. You see that loss settlements are negotiated within the appropriate Provincial Statutes, and in line with corporation procedures and philosophies of BCAA’s underwritten lines of business.

Who you are:

• You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment.  
• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.    
• You thrive working on complex projects, changing priorities and competing deadlines is no problem for you.
• You’re the kind of person who is equally successful working independently or as part of a team.    

What you’ll do:

• Reviews and examines claims, including reviewing the Travel Insurance wording booklet
• Ensures where applicable, sections of the BC Insurance Act and Provincial Statutes relevant to claims are being adhered to, including Insured’s rights and obligations.
• Attends Case Review Committee meetings with Service Delivery Partners
• Investigates any escalations that come through the BCAA network or Service Delivery Partner
• Reviews information including but not limited to, estimates, hospital records, and other pertinent information required in reviewing a claim
• When required, reviews 3rd party investigation of the claim and policy wordings to determine if the policy can cover the loss 
• Directs or approves the negotiation of settlement with the insured, claimant, or claimant’s legal representative either directly or through the services of retained counsel. This can be done through 3rd party Adjusters as well.
• Validates information, including but not limited to invoices and receipts
• Processes payments in accordance with BCAA Travel Insurance best practices
• Ensures claims are processed accurately and on a timely basis and that negotiations are conducted in a professional manner

What you bring:

• Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience
• At least five years’ experience in a claim environment
• Working knowledge of MS Office Suite products (Word, Excel, Outlook)    
• Bonus Qualifications:
  • CIP designation
  • Multi-lingual to support specialized market demographics
  • Medical background
  • Travel claims background
  • Salesforce experience

The salary range for this position is $70,693.68 to $88,367.16 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%. 

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].