Main Responsibilities

Relationship Management

• Manage and strengthen relationships with key customers to grow overall market share, increase share of wallet, and drive long-term customer loyalty.

• Ensure effective communication and information flow between customers and internal stakeholders to align understanding and approach.

Account Business Planning

• Develop, maintain, and grow key customer accounts through a structured account management process that integrates customers’ strategic requirements with Sandvik’s value propositions.

• Create and manage a comprehensive business plan for the region, focusing on long-term growth and value co-creation between both organizations.

• Develop and maintain strategic business relationships with major accounts to enhance brand awareness and ensure profitable partnerships.

Customer Support and Engagement

• Provide ongoing, high-quality support to high-value clients, ensuring their needs are met effectively and promptly.

• Possess in-depth product knowledge and a strong understanding of the client’s business to deliver tailored solutions and recommendations.

Sales and Business Development

• Lead the direct sales process with the goal of meeting or exceeding sales targets.

• Organize and conduct regular visits to existing and potential clients to identify business opportunities.

• Retain and nurture long-term customer relationships with established clients.

• Act as the main liaison between clients and internal departments to ensure smooth coordination and communication.

• Introduce new products and services to clients and recommend suitable solutions aligned with their business needs.

Qualifications & Experience

• Bachelor’s degree in business, engineering, or a related field.

• At least 5 years of experience in key account management, sales, or business development, ideally within mining, manufacturing, or a related heavy industry.

• Proven experience in managing strategic customer accounts, preferably in mining, manufacturing, or a related industry. 

• Excellent interpersonal, communication, and negotiation skills, with fluency in English (spoken and written); additional SEA regional languages are a plus.

• Willingness to travel across Southeast Asia as needed.