Position:

Customer Service Officer

Job Description:

Principal Accountabilities
● Plan and pipeline inventory for low to medium complex customer demand—lower dollar value and/or lower part count.
● Review backlog and shortage reports to assure uninterrupted supply of inventory. Tools would include backlog matching, shortage reports and the Arrow flex reports with minimum customer interaction.
● Prepare Arrow generated forecasts for e-compass. Upload and manage the exceptions generated from the e-compass processing.
● Maintain manual bonds to assure interrupted availability of inventory.

Job Complexity
● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
● Completes work with a limited degree of supervision
● Likely to act as an informal resource for colleagues with less experience
● Identifies key issues and patterns from partial/conflicting data
● Takes a broad perspective to problems and spots new, less obvious solutions

Experience / Education
Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Location:

CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type:

Full time

Job Category:

Business Support