Posted:
11/14/2024, 4:00:00 PM
Location(s):
Stoke-on-Trent, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Job Summary:
JOB DESCRIPTION:
Title: Product Solutions Specialist
Location: UK-Remote
Contract Terms: Permanent, 40 hours per week (out of hours on call required, 1 in 4 Saturdays)
THE TEAM
The Product Solutions team, which is part of the Global Support & Operations organization, is responsible for providing outstanding support for internal teams and the Ticketmaster Sport client base. The team mission is “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.
THE JOB
The Product Solutions Manager will provide expert support for Ticketmaster Sport clients and Operational teams while working through Salesforce in a SLA and metric driven environment. This position should strive to maintain a high level of client satisfaction while increasing efficiency within the overall Global Operations & Support organization. Primary products to support include but are not limited to Ticketmaster Sport XR & PRO.
WHAT YOU WILL BE DOING
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#LI-Remote #LI-RL
Website: https://www.livenationentertainment.com/
Headquarter Location: Beverly Hills, California, United States
Employee Count: 10001+
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Concerts ⋅ Event Promotion ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing