The Third Party Management Business Activity Owner team (TPM BAO) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.

The Program Management Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Conducts routine operational or administrative work.
• Administers defined procedures, analyses and report preparation.
• Manages execution of project in accordance with organization's project management methodology.
• Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects.
• Defines project resources, performance reviews and post implementation evaluations.
• Takes ownership of the successful implementation of a set of projects that collectively can comprise a program.
• Manages the work of project managers. Lead the most complex or critical projects; monitor progress and performance against the project plan; identify and resolve operational problems and minimize delays.
• Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.
• Selects and manages ongoing relationships with external contractors so that the organization receives satisfactory standards of service.
• Leads, directs, evaluates, and develops a team of project managers to ensure that projects are completed on-time, within budget and according to project specifications.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Korean language proficiency required
• 0-2 years relevant experience
• Experience in customer service in the banking and financial services

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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