About Us
Tate and Lyle is a successful organisation with a clear purpose, ambition, strategy, and strong expert talent, solely focused on achieving its’ ambition as a world class ingredients solutions provider. We have expanded our plant-based footprint beyond corn into tapioca, stevia leaf, chickpea protein and soluble fibre to explore wider platforms for achieving our ambition. Achieving this ambition will require; development of new capabilities, reallocation of resources and investment to become a leaner, more agile company, leveraging latest technology, process insight and ways of working.

Role purpose

Promote a positive and professional brand image of Tate & Lyle through the provision of world-class logistics service and the accurate end-to-end management of all sales orders & export documentation to achieve on time, in full delivery, without error or Customs discrepancies.  Build effective and respectful internal and external relationships with a view to playing an active role in team-working and shared focus on efficiency and effectiveness for the benefit of both the customer and the company.  To capture and report any customer-facing issue and resolve fully to the customer’s satisfaction. To take personal responsibility for achieving KPI targets and managing own performance.

Main accountabilities

• Comply with all legal and company Health and Safety requirements.

• Carry out responsibilities / duties to ensure food safety, legality and quality.

• Keeping customer service and sales colleagues informed of delivery dates, updates or problems, working with them to ensure an acceptable solution is found.

• Management of Perfectly Executed Order (PXO) performance on-time, in full, no errors, no complaints with monthly reporting of any reasons for failure.

• Ensure accurate & legalised country / product specific export documentation is prepared for each order according to payment / INCO terms in good time to achieve promised despatch / delivery dates.  This includes delivery documents, product specifications, Material Safety Data Sheets, health certificates, certificates of analysis, certificate of origin, EUR 1, ATR, T1, Carnet TIR, export declaration and others as required including accurate labels.

• Knowledge of Customs regulations and processes including export, inward processing, preferential trade and understanding of embargos, sanctions, licences and IPR processes.

• Making shipping arrangements (Land, air and sea) to achieve on time, in full delivery of goods without document error or complaint (in line with PXO requirements) ensuring close cost control and accurate recharging of costs where appropriate.

• Maintain accurate record of costs incurred and process related purchase invoices on receipt.

• Using tracking tools, maintain overview of all goods in transit, capturing export & entry certificates as required, until successful handover is complete and keeping customer fully updated of progress.

• Efficient resolution of customer queries by email, telephone call or letter as required.

• Ensure any damages are recorded and proof captured.  Liaise with CS team to provide information and evidence to support

• Maintain and centrally store accurate records to agreed formats & audit requirements.

• Develop and maintain excellent relationships with customers and colleagues across T&L.

• Any other tasks required to provide world class customer service to our customers.

FES Duty of Care:

Food Safety

• Carry out responsibilities/duties according to food safety, legal and quality requirements so as to ensure that our products are fit for human consumption.

Environment

• Comply with all environmental standards, procedures and work instructions at all times.

• Report any environmental violations or concerns in order to prevent any impact upon the local environment, its inhabitants and Tate & Lyle.

Health & Safety

• Adhere to the safety policies, procedures and site rules.

• Actively participate in local EHS programmes including reporting any incidents or concerns and auditing.

Performance measures

• Key Performance Indicators

• Accurate management of system dates using T&L Open Orders

• Adequate timing for order phases (eg. Production, Logistics etc);

• No late despatches.

• No late collections.

• Document creation accuracy – no more than 1 error / month.

• No documentation failures / Customs issues.

• Positive feedback from customers and colleagues.

• PXO > 90% across the business

• No accidents – we have no higher priority than safety – strictly follow all safety rules and create / support safe environment.  Safety is everyone’s responsibility.

• Integrity – to always do what is right. To report correct / true data and inform of incorrect behaviours.

• Teamwork – encourage and co-operate with other team members (globally) in order to achieve the right outcome for the business.

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Legislative requirements

•  A duty to take care of your own health, safety, and that of others who may be affected by your actions at work. Fully co-operate to help everyone meet their legal safety requirements.

• Adhere to all defined local environmental laws, regulations and permit requirements.

• Adhere to all defined local food safety laws, regulations and requirements.

Skills and experience required 

• Professional logistics expertise

• Self-motivated, pro-active team player

• Ability to multi-task and work accurately under pressure

• Excellent communication skills

• Knowledge of import and export processes

• Willing to travel occasionally for training, meetings, and customer visits

• GCSE Maths & English, customer service NVQ (or similar) desirable plus commercial training and customs certification (desirable)

• Minimum of 12 months export customer service experience

• Good verbal and written communications skills including email

• Excellent telephone manner

• Good knowledge of MS Office

• Knowledge of SAP an advantage but not essential – full training will be given

• Problem solving skills

• Decision making skills

• Results orientated and target focused

• Willingness to work with others in a flexible and positive manner

• Export documentation and process including INCOTERMS

• Logistics / transport organisation

• Handling of customs documents

• Good knowledge various types of trading and bank documents

What you'll get
As business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. The global package includes a bonus scheme, 16-week Equal Parental Leave and mental health & well-being support.

• Flexible working policy

• Competitive salary

• Discretionary annual bonus

• Excellent employer pension contribution

• Personal private medical insurance

• Life assurance

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.