Lead Community Manager India

Posted:
3/19/2025, 7:15:34 AM

Location(s):
Bengaluru, Karnataka, India ⋅ Karnataka, India

Experience Level(s):
Senior

Field(s):
Growth & Marketing ⋅ Sales & Account Management

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

We Are Celonis. We make processes work for people, companies and the planet.  We're the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. 

Our Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. 

We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role and Team:

The Lead Community Manager India will be responsible for building, shaping, leading and expanding the Celonis Community in the region. This role is pivotal in creating and fostering a vibrant and engaged academic, customer and partner community to connect, learn in-demand skills, and share their knowledge of the Celonis platform. The successful candidate will have a passion for community building and ensure a unified and engaged experience across all community touchpoints within the extremely important market of India where a large portion of our Celonis users is located. 

As part of the newly formed Global Community Engagement team, the candidate will translate global strategies to the local market, shape global and local community experience and make Community Engagement a decisive component for customer success. The Community Engagement team resides in the GTM Marketing team. Also included are Regional Marketers, Partner Marketing, Customer Experience, Digital Marketing and Marketing Operations. This team thrives on cross-functional collaboration working as one team with all of our Celonis colleagues, solving problems, bringing new ideas to life and obsessing over customer value. People are empowered to do their best work, think with a growth mindset and build their careers with Celonis.

The work you’ll do:

  • Build and execute the regional offline and online community plan working closely with the Regional GTM leaders (Sales, Value Engineering, Services, Partner) to understand business goals and priorities, driving execution through all contributors.
    • Create and facilitate vibrant regional user communities, providing support and resources to enhance member engagement and value. 
    • Create relevant regional online communities to continuously stay in touch with customers and create and implement programs that encourage community members to share their experiences, product knowledge, and best practices.
    • Work closely with VE, Marketing, Ecosystem, Services, and Product teams to ensure that community activities align with product updates, customer needs, and company initiatives.
    • Works closely with regional partner managers to increase awareness in local markets and drive partners to participate in the community.
  • Support regional and global events, ensuring they align with the community’s goals and contribute to the overall growth and engagement of the network.
  • Create and curate content to tell the Celonis Changemaker story, showcasing success stories and thought leadership as well as overseeing the creation of engaging content that helps educate and inspire community members.
  • Communicates effectively and enables the regional sales and partner teams on community plans, events and results. 
  • Align with the global community team to share best practices and improve the global program 

The qualifications & experience you need:

  • 7+ years of experience in customer/partner facing roles, digital engagement, or a related field preferably in a tech or SaaS environment.
  • Degree in marketing, communications, business, or related field
  • Proven track record of building and scaling successful communities, preferably in a tech or SaaS environment.
  • Strong strategic thinking and planning abilities, with a focus on driving growth and engagement.
  • Strong stakeholder management and collaboration skills with the ability to inspire and steer cross-functional teams.
  • Ability to think strategically, prioritize tasks, execute with attention to detail, and consistently meet deadlines
  • Creative, innovative, and proactive in identifying opportunities to enhance the community experience.
  • Strong presentation skills and confidence in communicating with cross-functional leaders 
  • Advanced English language skills.
  • Willingness to travel within the region for customer-facing community events.

What Celonis Can Offer You:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

 

About Us:

Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

 

Data Privacy, Equal Opportunity, and Accessibility Information

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’  Statements on Data Privacy, Equal Opportunity and Accessibility.

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Celonis

Website: https://www.celonis.com/

Headquarter Location: Munich, Bayern, Germany

Employee Count: 1001-5000

Year Founded: 2011

IPO Status: Private

Last Funding Type: Secondary Market

Industries: Analytics ⋅ Big Data ⋅ Business Intelligence ⋅ Business Process Automation (BPA) ⋅ SaaS