Contract Coordinator

For our office in Willebroek we are looking for an enthusiastic and skilled Contract Coordinator to join our team. As a Contract Coordinator, you will play a crucial and pivotal role in supporting data and contract management within our organization. Your primary responsibilities will include assisting in the planning and implementation of sales interactions with customers, focusing on retaining existing clients and identifying growth opportunities. Additionally, you will take ownership of projects related to contract management and pricing administration. This position is part of our Commercial Excellence department and will work closely with a team of four customer excellence officers as well as the colleagues of the sales department and tender management. You will report directly to the Head of Commercial Excellence for the BeNeLux region. You contribute to our main goal : Creating a future worth living. For patients. Worldwide. Every day.

As Contract Coordinator, you will perform a feisty role that requires you to be a strong, confident and communicative team player.

Tasks

• Set up offers, administer contracts, and validate prices within the established business framework.
• Close collaboration with the Sales Team to prepare offers, tender documents. Manage the sales funnel and contract management tool.
• Assist the Sales Analyst in reporting and provide support to the Sales Team in customer communication.
• Support Customer Service in answering to customer queries and complaints and resolve these. Referring complex issues to others and ensuring that the customer receives an appropriate response.
• Utilize the Customer Relationship Management (CRM) system (EDGE) to handle standard issues, escalate complex matters to management, and maintain accurate customer records.
• Proactively inform customers about changes to products and services.
• Collaborate with the Commercial Excellence team to identify and implement process improvements.
• Ensure compliance with relevant external regulatory and internal policies to minimize business risk and uphold the organization's reputation.
• Support operational reviews and contribute to the implementation of innovative processes to drive continuous improvement within the division or function.
• You are able to translate the (legal) content of contracts into concrete business services.
• You are at home in many markets and enjoy having both feet in the organisation.

Profile

• Bachelor or equivalent diploma (in Business Economics or equivalent).  
• > 3 years’ experience in the area of Customer Service, Sales/Business Administration, Inside Sales.
• Professional experience in the pharmaceutical industry and/or medical technology is a benefit.
• Proven ability to optimize work processes, driving continuous improvement.
• Excellent IT user skills, including MS Office, CRM, SAP, and Excel.
• Native-level proficiency in Dutch and advanced and French English language skills (C1 level). Additional languages are a plus.
• Experience with (European) tenders in a plus.

Soft skills

• Strong communication skills, both spoken and written.
• Able to work well independently, but also know exactly when to consult with colleagues or customers.
• Strong accountability, ensuring commitments are met and delivering results.
• Customer-focused mindset, with the ability to build and maintain strong customer relationships.
• Pragmatic mindset and able to assess process-related problems in the organisation, willing to make proposals to remedy them and contribute to their implementation.
• Strong and confident spider in the web.
• Communicative teamplayer.

What do we offer?
Fresenius Medical Care offers a challenging position in a rapidly developing organisation. Besides an informal working atmosphere where innovative ideas are valued, Fresenius Medical Care offers an excellent benefits package in accordance with the level of the position. A non-contributory pension, fitness allowance, internet allowance, commuting allowance, the possibility to work from home (a part of the week). We encourage our employees to continuously develop themselves by facilitating training and courses.

Who are we?

Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. Around 3.5 million patients worldwide with this disease regularly undergo dialysis treatment. Dialysis is a life-saving blood cleansing procedure that substitutes the function of the kidney in case of kidney failure.

We care for more than 348,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 45 production sites in more than 20 countries, to provide dialysis products such as dialysis machines, dialyzers and related disposables.

We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. Would you also like to make your contribution to kidney patients?

Join Fresenius!

For questions about the vacancy, you can contract the HR-department via [email protected]