The Scheduling Manager manages all personnel and oversees all duties of the MRI/PET scheduling services. Responsible for creating most efficient internal systems and to lead, evaluate and motivate staff. Ability to respond to customers needs identify problems and successfully resolve issues with an emphasis on achieving customer satisfaction. Functions as a liaison between the administrative team, operations, and field sites to coordinate, organize and address variable problems and concerns. Responsible for gathering required data and set up for new scheduling locations as well as maintaining all scheduling files and templates.

Specific duties include, but are not limited to:

• Develops and implements P&P to maximize productivity and increase quality of work. Enforces strict regulatory compliance within the department and performs all functions in compliance with JCAHO, HIPAA, Medicare and State Billing and Clinic License Regulations. Analyzes existing scheduling process to determine if functions are performed in an efficient and effective manner. Evaluates and adjusts standards as appropriate to raise level of service provided by department.

• Evaluates staff performance in the following areas: productivity, quality, attendance, attitude, customer service and job knowledge. Counsels employees not meeting standards and works with team members to obtain satisfactory performance. Performs timely team members evaluations in a manner consistent with Alliance Imaging's Mission, Visions, Values. Leads and monitors the team to meet and exceed Alliance standards for customer service in all areas and departments.

• Maintains a positive work environment and provides direction to team members with unusual or complex problems. Frequently communicates with physicians, rad groups, transcriptionist and client hospitals as needed to enforce prompt receipt of all required records and documents as well as resolve all other issues. To support internal/external customers, communicates via conference call, webinar, and travel. Provides direction to team members to ensure departmental compliance with established productivity and standards. Protects record security within the department and provides direct management for Health Care Information System Coordinators and Document Index Coordinators.

• Works with management staff to identify changes as needed to improve departmental functions in all areas. Ensures that all team members are trained on all procedures introduced or amended. Gathers pertinent location/contract data from AE, Rad Directors, MO/DO sets up and maintains site contract scheduling parameters on system. Provides accurate record keeping and distributes statistical data such as monthly site volume, phone stats, and tracks team members attendance and time off requests.

• Ensures that all files in the scheduling information system are updated and maintained as needed. Completes electronic scanning of all documents required for coding, billing, and collections of retail business in the New England region is maintained. Frequently communicates with IT regarding system issues and works to prevent system downtime. Ensures staff maintain adequate computer user skills.

• Responsible for overall direction, coordination and success of scheduling. Oversees decisions made for internal/external customers and monitors centralized scheduling as well as remote/field staff.

• Responsible to create the department’s yearly budget, order supplies, approve invoices and payroll.

Position Requirements:

• High School Diploma or equivalent experience required; Associate's Degree or equivalent experience preferred.

• Minimum 5-7 years experience required.

• Local travel may be required.

• The COVID-19 vaccination is/may be a condition of employment.

• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Physical Requirements:

Standard office environment. 

More than 50% of the time:

• Sit, stand, and walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift 10-20 pounds

Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range  information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.