About Kueski
At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.
We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive company culture. In 2023, Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally, we ranked as one of the Best Companies for Female Talent by EFY.
Purpose
The Director of Service Excellence will lead and oversee the Service Excellence department within the Customer Operations (Customer Ops) division. This role aims to enhance the overall customer experience by managing and optimizing customer service for both B2C and B2B clients, ensuring high standards in Quality Assurance (QA), and driving continuous improvement through Learning & Development (L&D) initiatives. The Director will also support the Collections Ops area by providing targeted QA and L&D for collections agents (Client Partners).
The Service Excellence Director will play a crucial role in ensuring that our customer operations are efficient, effective, and consistently exceed customer expectations.
Kueski: Where talent excellence improves Mexican lives
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