We are seeking a highly experienced Senior IT Operations Manager to lead our End User Services, Systems Engineering, Endpoint Engineering, and Digital Workplace functions. This role is responsible for delivering a world-class technology experience to our employees, ensuring operational excellence across our core IT services, and driving the evolution of our digital workplace strategy as the company scales.

This leader will manage a multi-disciplinary team, oversee critical IT platforms and service delivery, and partner closely with Security, Engineering, HR, and Facilities to ensure a secure, efficient, and highly productive environment. If you excel at building teams, maturing processes, and scaling IT operations in a fast-paced environment, this role is for you.

What You’ll Do

• Lead and develop a high-performing multi-functional IT operations team.
• Establish operational roadmaps, OKRs, and capacity plans for each pillar (EUS, Systems, Endpoint, Digital Workplace).
• Manage vendor relationships, renewals, and budget allocations across platforms and hardware.
• Implement IT governance, risk management, and compliance strategies.
• Champion IT operational maturity through continuous improvement, automation, and standardization.
  Serve as the escalation point for complex technical, operational, and cross-departmental issues.
• Define and mature ITSM processes such as incident, request, knowledge, and problem management.
• Drive service-level excellence through KPIs, automation, self-service, and documentation.
• Oversee administration and reliability of core IT infrastructure (identity, collaboration, SaaS platforms, directory services, authentication, etc.).
• Guide systems architecture decisions and ensure scalable, secure configurations.
• Own device management strategy across macOS, Windows, and mobile platforms.
• Oversee collaboration tools (Google Workspace, Slack, Zoom, Miro, Notion, Atlassian, etc.).
• Drive integration, automation, and tool governance to reduce friction across teams.
• Partner with HR and Communications on onboarding, rollout, and experience improvements.

What We’re Looking For

Required Qualifications

• 8+ years of IT operations experience, with at least 3–5 years in a leadership or management role.
• Strong understanding of ITSM frameworks (ITIL), incident response, change management, and service delivery models.
• Hands-on familiarity with identity management (Okta/Entra), endpoint management tools, and core SaaS systems.
• Experience building and scaling IT teams in a fast-paced, growth-oriented environment.
  Excellent communication, prioritization, and stakeholder management skills.

Preferred Qualifications

• Experience in engineering-driven, hybrid or multi-site organizations.
• Experience supporting executive teams or high-velocity engineering organizations.
• Strong understanding of automation, workflow orchestration, and operational tooling.
• Exposure to compliance frameworks (SOC2, FedRAMP, CMMC, ISO 27001) is a plus.

Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position we are targeting a base pay between $163,200 - $204,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.

We are an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws.