End User Support Specialist

Company:

Boeing United Kingdom Limited

Job ID:

00000434818

Date Posted:

2024-09-04

Location:

GBR - Birmingham, UK

Job Description Qualifications:

Boeing are looking for a dynamic, energetic and driven IT End User Support Specialist to join our End User Support Specialist team, responsible for providing both remote and hands-on technical support to a varied community of users. This post will report directly to the Regional Operations Manager and take operational direction from the EUSS Technical Lead. 

Based in Birmingham, you will be involved in system integration activities, hardware and software installation, configuration and disposition of servers and workstations to support the architecture.  Provide problem resolution and technical support for delivery systems.  Provide support for the design, validation and configuration management of computing delivery systems. Administer and support user’s system access and works to protect information to meet security requirements.

As the successful candidate, you will be responsible for delivering products and projects and providing technical support to a wide range of users and capabilities at all levels.  Equally comfortable, confident and professional whether on the end of a phone or ‘hands-on’ at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels.

Position Responsibilities:

• Deploy and support IT systems in the assigned region, including end-user laptops/desktops, computing servers, network equipment, voice and video hardware and mobile devices.
• Respond to IT incidents assigned to the region, to perform incident resolution or, when needed, escalation to the appropriate group.
• Execute software installation and deployment to computing systems.
• Provide IT assistance and consultation to the capability.
• Ensure security and policy compliance while performing technical tasks.
• Contribute to technical documentation, knowledge articles, procedures & process definitions.
• Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
• Contribute to BDUK IT projects as needed and as coordinated by the assigned project manager.

Some business travel is expected to other BDUK sites as driven by business needs.  This role also requires flexibility as off-hours support will occasionally be required to support service restoration; following sufficient experience within the supported environment.

Basic Qualifications (Required Skills/Experience):

• Experience in enterprise IT infrastructure support and service delivery preferably backed up with experience of Network Support or IP Telephony systems support.
• Exposure to enterprise ITSM tools and supporting processes.
• Excellent troubleshooting and problem solving skills.
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
• Excellent English oral and written communication skills.

Preferred Qualifications (Desired Skills/Experience):

• Computing or engineering degree preferred.
• Experience of working within a secure (classified) environment
• Professional technical certifications highly desirable.

Competencies:

• Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus – Understands customers and their needs and considers such factors in the completion of day-to-day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.
• Work Standards – Strives to achieve a high level of quality and productivity of service.  Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of one’s work.

Work Authorisation:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Security Clearance: This position requires the ability to obtain a UK security clearance (SC) for which UK residency is required. All information will be checked and verified.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Please apply asap for this role as recruitment may commence before the end date.

What Boeing offers you!

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning: You’ll develop the attitude and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your ongoing personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives   
• Excellent Parental leave benefits

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 2

Job Type:

Regular

Job Code:

BAUDI2 (B81)