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Key/Essential Functions & Responsibilities

• Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.
• Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
• Provides information regarding services, sliding scale fees and/or appointments to callers.
• Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
• Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
• Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
• Participates in department meetings.
• Performs all related work, as assigned.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• High School diploma/GED; and
• At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity; and
• Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
• Above average verbal communication skills
• Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks

Senior PSS (PHC only) must also meet the following additional requirements:

• One year of call center experience in a medical environment

Preferred Qualification Requirements (desired requirements beyond MQRs above)

• College credits and/or degree
• Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
• Prior experience in healthcare  
• Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin

Schedule: Monday to Friday 8:30am to 4:30pm or 9am to 5pm

Pay rate: $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.